Senior AV & Tech Lead for Meetings & IT

Compass Group USA; Tysons (VA); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/AD

Disability Insurance

Retirement Plan

Paid Time Off

Paid Parental Leave

Job summary

Waveguide, in McLean, VA, seeks a Lead Technology Expert to oversee daily AV and videoconferencing operations in a fast-paced conference center environment.

You will lead testing, maintenance, asset control, room setup, end-user training, and escalation of issues, while delivering excellent customer service and staying current with presentation technologies. CTS certification and strong communication are preferred.

Qualifications

• Three to five years audiovisual technology management experience.
• CTS certification by InfoComm preferred.
• Strong customer service and communications skills.
• Understanding of AV and videoconferencing technology.

Responsibilities

• Oversees testing, maintenance, asset management, operation, and tear down of audiovisual (AV) and videoconference (VTC) equipment.
• Provides a monthly report containing room usage data, open action items, equipment maintenance, and upcoming preventive maintenance schedules.
• Executes all aspects of videoconference support including call set up, end user training, troubleshooting, and escalation of issues.
• Maintains understanding of current and new presentation technology.

Skills

AV management

Presentation technologies

Customer service

CTS certification

Microsoft Office

Troubleshooting

Communication skills

Education

High School diploma

Tools

Lync

PowerPoint

Outlook

Job description

Waveguide, in McLean, VA, seeks a Lead Technology Expert to oversee daily AV and videoconferencing operations in a fast-paced conference center environment.

You will lead testing, maintenance, asset control, room setup, end-user training, and escalation of issues, while delivering excellent customer service and staying current with presentation technologies. CTS certification and strong communication are preferred.