Senior AV Support Technician

Ourforte; San Francisco (CA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Healthcare, vision & dental coverage

Health Savings Accounts (HSA)

401(k) with company match

Employee Stock Ownership Plan (ESOP)

Tuition reimbursement

Paid time off

Job summary

Ourforte is seeking a Senior Audiovisual Support Technician to provide advanced AV support dedicated to a key Enterprise customer. Responsibilities include troubleshooting, mentoring junior staff, and managing AV systems for events.

The ideal candidate will possess strong proficiency in AV control systems and the ability to troubleshoot complex issues. Join a company that values employee ownership and offers comprehensive benefits.

Qualifications

• Proficiency in AV control systems and the ability to program or configure them.
• Strong knowledge of audio systems and video conferencing platforms.
• Ability to troubleshoot advanced AV issues like networked AV systems.

Responsibilities

• Provide intermediate to advanced AV support for events and daily operations.
• Design AV setups and optimize their performance.
• Mentor junior staff and collaborate with departments.

Skills

AV control systems proficiency (Crestron, Extron, AMX)

Audio systems knowledge

Video conferencing platforms expertise (Zoom, Webex, Microsoft Teams)

Signal flow understanding

Advanced troubleshooting abilities

AV over IP systems knowledge

Project management skills

Interpersonal skills

Education

Advanced certifications in AV technology (CTS-I, CTS-D, or similar)

Job description

At FORTÉ, every role plays a part in reimagining how the modern workplace works. Whether you’re on the front lines with customers or behind the scenes making things run, your work helps people connect, collaborate, and get things done. From classrooms to control centers, we design and deliver the systems that power smarter, more connected workplaces – and it all starts with the people who make them possible. FORTÉ (formerly AVI Systems) is a 100% employee‑owned company with 50+ years of experience and a bold new identity.

The role of Senior Audiovisual Support Technician will be dedicated to one of our key Enterprise customers. The primary responsibilities include providing advanced AV support, overseeing technical operations, and serving as a point of escalation for complex AV issues.

What You’ll be Doing:

• Provide intermediate to advanced AV support, troubleshooting, and setup for events, meetings, and daily operations.
• Design and optimize AV setups for events, large meetings, and specialized presentations.
• Mentor junior staff, collaborate with various departments, and ensure seamless integration and performance of audiovisual systems.
• Advanced AV Setup & Operation: Manage and configure AV systems for large‑scale events, meetings, and specialized projects, including high‑end audio systems, multi‑camera video conferencing setups, and integrated control systems.
• Troubleshooting & Issue Resolution: Serve as the escalation point for Level 1 AV Technicians, providing in‑depth troubleshooting and problem‑solving for complex audiovisual issues, including equipment failure, software integration problems, and networked AV systems.
• System Optimization: Evaluate and improve the performance of AV systems by identifying and implementing enhancements, such as upgrading equipment, optimizing signal flow, and improving room acoustics or video quality.
• Mentorship & Training: Provide guidance, training, and technical support to Level 1 AV technicians, ensuring they are developing the skills necessary for effective problem‑solving and AV setup.
• Collaboration with IT: Work closely with IT departments to integrate AV systems with network infrastructure, ensuring proper configuration, security, and functionality.
• Event Coordination: Plan and oversee AV requirements for high‑profile events, liaising with event coordinators, clients, and external vendors to ensure all technical needs are met.
• Preventive Maintenance & Upgrades: Lead routine maintenance and troubleshooting on complex AV systems, recommending and implementing upgrades or replacements as necessary.
• Documentation & Reporting: Maintain detailed records of AV setups, troubleshooting procedures, and system performance. Provide reports on equipment usage, downtime, and recurring issues to management.
• Vendor & Equipment Management: Manage relationships with AV vendors, coordinate repairs, and assist in procurement of AV equipment, software, and services.
• Customer Service: Maintain a high level of professionalism and customer service when dealing with stakeholders, ensuring timely and efficient resolution of AV issues.

What You Bring to Assure Success:

• Proficiency in AV control systems (Crestron, Extron, AMX) and the ability to program or configure them.
• Strong knowledge of audio systems, video conferencing platforms (Zoom, Webex, Microsoft Teams), and presentation equipment.
• Deep understanding of signal flow, networking for AV systems, and digital/analog AV connections (HDMI, SDI, Dante, AES).
• Ability to troubleshoot advanced AV issues such as networked AV systems, complex audio feedback, or multi‑source video switching.
• Familiarity with AV over IP systems and networked AV solutions.
• Experience in designing and deploying large‑scale AV systems.
• Advanced certifications in AV technology (CTS‑I, CTS‑D, or similar) are preferred.
• Leadership abilities, with a focus on mentoring junior technicians.
• Excellent communication and interpersonal skills, with the ability to explain complex technical concepts to non‑technical users.
• Strong organizational and project management skills.

This job description is designed to outline the main duties and responsibilities associated with the role but is not exhaustive. Other duties may be assigned as necessary.

Why Should You Apply?

At FORTÉ, your work matters, and it’s easy to see the impact you make. That’s because we’re 100% employee‑owned, and everyone here has a stake in how we show up – for each other, our customers, and the future we’re building. You’ll join a team that values your strengths, supports your growth, and shares your commitment to doing work that moves people and organizations forward. With bold momentum and a clear mission, FORTÉ is a place where you can bring your best – and build what’s next.

The benefits of ownership

At FORTÉ, you’re not just covered – you’re supported. Our employee‑owners have access to a comprehensive benefits package designed to protect your health, grow your wealth, and help you do your best work.

Here’s a look at what we offer:

• Healthcare, vision & dental coverage to keep you and your family well
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) for more control over your healthcare dollars
• Employer‑paid life and disability insurance for added peace of mind
• 401(k) with company match to invest in your future
• Employee Stock Ownership Plan (ESOP) so you benefit directly from our shared success
• Tuition reimbursement and ongoing learning opportunities to support your growth
• Employer‑paid employee assistance program to care for your physical, mental, and financial health
• Paid time off that helps you truly disconnect

FORTÉ is an equal opportunity employer, including individuals with disabilities and veterans.