Senior AV Service Technician

Gramophone; Maryland; On-site; USD 55,000 - 75,000; Full time

Job summary

Gramophone is seeking an experienced Senior AV Service Technician in Maryland. This role involves interfacing with clients, troubleshooting, and maintaining complex audiovisual systems. A strong candidate will have over 5 years of installation experience and superior problem-solving skills.

The technician will be expected to review project designs, install equipment, and provide exceptional customer support. Knowledge of Crestron systems and networking is preferred.

Qualifications

• 5+ years experience in audiovisual installation.
• Ability to troubleshoot complex systems.
• Excellent customer service and communication skills.

Responsibilities

• Provide top-notch customer service interfacing with clients.
• Perform on-site troubleshooting and preventive maintenance.
• Install home theater and surround sound equipment.

Skills

Audiovisual installation experience

Troubleshooting complex audiovisual systems

Superior problem-solving skills

Mechanical aptitude

Customer service skills

Tools

Crestron control systems

Savant

URC remotes

Job description

Gramophone specializes in custom home entertainment technology that will simply make the way you live “better than you ever imagined possible." Gramophone offers a variety of tech products and gadgets: from digital media systems (like iPod music systems to media servers) and the best HDTVs, speakers, and home automation systems to home theaters and media rooms. See our website (www.gramophone.com) for a more in-depth look at what we do.

Job Description

Gramophone is currently hiring for a Senior AV Service Technician. Responsibilities for this position include interfacing daily with Gramophone’s client base, providing top‑nort customer service, performing on‑site troubleshooting and preventive maintenance of complex audiovisual systems, providing system upgrade recommendations to our sales staff, and performing general installation support for audiovisual projects.

Duties:

• Review project design, check staged equipment, load truck
• Inspect job site, complete job as per work order & system design
• Installation of home theater and surround sound equipment, in addition to other consumer home technology such as networking
• Specific on‑site tasks may include running wire behind walls and in ceilings to create a clean & finished look for the client
• Train customer in use of system in a patient, polite and professional manner
• Complete end of day paperwork and time sheets
• Maintain vehicle and its inventory

Required Skills:

• 5+ years experience audiovisual installation
• Ability to troubleshoot complex audiovisual systems
• Superior problem‑solving and diagnostic skills
• Ability to work independently
• General mechanical aptitude and a working knowledge of hand and power tools preferred
• Construction experience preferred

Qualifications

The preferred candidate will possess at least 5 years of audiovisual installation experience and will have excellent customer service skills. Experience with audiovisual system setup and troubleshooting is required. The preferred candidate will be familiar with Crestron control systems, Savant, and URC remotes as well as general networking capabilities.

Additional Information

All your information will be kept confidential according to EEO guidelines.

If you meet the criteria outlined above and you would like to explore the possibility of joining the Gramophone team, please respond by submitting your resume and a cover letter describing your relevant skills and experience.

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