AV/IPTV Field Engineer

Alpha-37ccd41; Eden Prairie (MN); On-site; USD 80,000 - 110,000; Full time

Job summary

Alpha Video seeks an experienced AV Field Engineer to adjust, test, configure, and commission large AV/IT systems. You will work with Field Manager, Engineers, Installers, and Project Managers to deliver high-quality installations and provide red-lined drawings and supervision as needed.

The role requires hands-on AV setup, DSP/control programming, and strong knowledge of video, audio, and networking. Occasional travel and flexible hours are expected to meet project milestones.

Qualifications

• Excellent written and verbal communication skills required.
• Strong technical background in AV and IP networking.
• Experience reading CAD drawings, blueprints and technical drawings.
• Hands-on experience with AV hardware and control systems.

Responsibilities

• Attend project kickoff meetings and contribute to commissioning plan.
• Identify design, equipment integration and end-user functionality issues early.
• Analyze floorplans, elevations, and signal drawings for proper integration.
• Create and test DSP programs (Biamp, QSC, BSS) and control system programs (Crestron, Extron, QSC).
• Configure, test, and verify operation of AV components (projectors, displays, DSPs, speakers, controllers).
• Troubleshoot IP networking, DHCP, DNS, routing, multicast, VoIP and videoconferencing issues.
• Prepare commissioning reports and perform system tests for functionality and safety.
• Provide end-user training and post-install support; escalate service issues as needed.
• Provide Tier 3 technical support to staff and clients; research new products as technology evolves.

Skills

Communication skills

Technical background

A/V theory

IP networking

CAD drawings reading

Soldering skills

Team supervision

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

Extron

Crestron

Dante

Q-Sys

Biamp

AutoCAD

Bluebeam

Cisco

Zoom

Teams

Poly video platforms

Job description

Summary:The AV Field Engineer’s primary responsibility shall be to adjust, test, configure and commission Audio Video & IT systems, bringing projects to completion and ensuring quality. They must also understand design, demonstrate installation and commissioning techniques. The candidate must be able to understand large audio/video systems, have a solid technical background and have a understanding of video, audio, control, data/networking systems. The Field Engineer will work closely with the Field Manager, Engineers, Installers and Project Managers to provide both general and specific recommendations on installation standards, technologies, personnel, job specifics and implementation. For all types of systems, upon completion, the Field Engineer shall provide red lined drawings and, in some cases, may act as Project Supervisor.Responsibilities:Attend project kick off meetings, providing your perspective of what’s needed to successfully commission AV systems.Proactively identify areas of concern with system design, equipment integration, and end-user functionality needs.Read, analyze, and notate floorplans, elevations, sections, signal drawings, mounting and pin details.Communicate with the client, project manager, and design engineer, providing accurate status updates, risk assessments, delay alerts, and suggestions.Create, modify, & test audio Digital Signal Processing (DSP) programs (Biamp, QSC, BSS).Deploy and test control system programs (Crestron, Extron, QSC).Configure, test, and verify operation of all AV system components, especially; projectors, displays, DSPs, amplifiers, speakers, control systems, video codecs, scalers, processors, transmitters & receivers, wireless mics, recording devices, touch panels, etc.Troubleshoot issues with IP networking, DHCP, DNS, routing protocols, multicast, IGMP, VoIP, SIP, and videoconferencing applications.Occasionally pull and terminate all types of video, audio, and control cabling with 95% accuracy.Complete system commissioning reports and perform system tests to verify proper functionality.Serve as installation “quality control inspector” of all work performed by Alpha Video staff and contractors, ensuring safety and quality standards are met.Provide effective end user training & event support for commissioned systems.Analyze and resolve service call escalations.Provide occasional Tier 3 technical support to Alpha Video employees and clients.Research new products to remain current as technology advances.Other duties as assigned.Requirements:Up to 70% travel, occasionally on a last-minute basis.Occasional evening and weekend work.Complete and maintain an OSHA 30 Construction certification.Ability to pass a background check.Ability to obtain (shortly after hire) and maintain necessary gaming licenses.Maintain a valid driver's license.Qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Excellent written and verbal communication skills.High level of organization.High level of job site familiarity i.e. construction and corporate atmosphere.Must be able to communicate effectively in a team.Technical background.Knowledge of A/V theory and IP networking.Ability to read and comprehend CAD drawings, blueprints and technical drawings.Hands on experience with audio/video switching, connectivity, routing, terminations and signal flowExcellent soldering skills.Must have excellent computer skills.Solid knowledge of system configurations.Audio Video systems configuration ability.Audio design and theory.Video design and theory.Self-motivated.Resourceful.Ability to solve unusual or unexpected problems.Preferred:Knowledge of legacy and state-of-the-art multimedia systems used in best-in-class conference centers and large venues.Working knowledge for the configuration of Cisco, Zoom, Teams, Poly video platforms and hardware.Wide variety of experience with AV equipment and control systems, including Extron, Crestron, Dante, Q-Sys, Biamp, displays, LED walls, processors, etc.Demonstrated expertise in configuring high and low-end video projectors and displays such as Epson, Sony, Panasonic, Christie, etc.Proficient understanding of LAN/WAN hardware and software for switches, hubs, routers, point-to-point data circuits via copper and fiber for audio, video and control In-depth hands-on knowledge of audio and video production tools such as cameras, switchers, monitors, live streaming systems, etc. and able to correctly set up and diagnose problems with such equipment.Strong interpersonal skills and ability to supervise small teams. Sensitivity and tact in dealing with staff/partners/clients at different levels in a diverse environment.Education/Experience:High school diploma or equivalent.A minimum of five (5) years relevant experience.Bachelor’s degree preferred.Computer Skills:Proficient with Microsoft Office, including Word, Outlook, and Excel.AutoCAD and Bluebeam experience preferred.Experience with Crestron Toolbox, and Extron Global Configurator, and Q-Sys required.Certificates and Licenses:CTS, CTS-I.Additional AV certification preferred.Additional advanced or product specific certifications are preferred.