Senior Automotive Parts & Customer Service Lead - Full-Time

AutoZone, Inc.; Ann Arbor (MI); On-site; USD 21,000 - 30,000; Full time

Job summary

AutoZone, Inc. is seeking a Senior Retail Sales Associate in Michigan to join our store team. You will deliver WOW!

customer service, assist customers with automotive parts, and support day-to-day store operations with a strong emphasis on product knowledge and teamwork. Responsibilities include helping customers, maintaining inventory, promoting products and promotions, and utilizing diagnostic tools to aid customers.

Qualifications

• Must be at least 18 years old.
• Basic knowledge of automotive parts.
• Ability to lift, load and deliver merchandise.
• Full-time flexible schedule including mornings, nights, weekends, and overtime as needed.
• Exceptional communication in Spanish and English is valued.

Responsibilities

• Customer Assistance & Communication – Engage with customers, provide trustworthy automotive advice, and ensure positive interactions through clear, professional communication.
• Leadership & Teamwork – Collaborate with managers and teammates to create a motivated, productive store environment.
• Sales & Metrics Mindedness – Recommend products, services, and promotions to enhance customer experience, while contributing to sales goals.
• Inventory Management & Store Operations – Restock merchandise, maintain organization, and follow proper cash handling procedures, loss prevention policies ensuring proper financial management.
• Process Orientation & Safety Compliance – Use structured processes to complete tasks efficiently and follow safety policies with PPE.
• Product Knowledge & Installation Services – Stay up-to-date on automotive parts and assist customers with installations.
• Diagnostics Support – Use diagnostic tools to read codes and propose solutions.

Skills

Bilingual English/Spanish

Customer service

Communication

Automotive knowledge

Education

High school diploma or GED

ASE Certification

Job description

AutoZone, Inc. is seeking a Senior Retail Sales Associate in Michigan to join our store team. You will deliver WOW!

customer service, assist customers with automotive parts, and support day-to-day store operations with a strong emphasis on product knowledge and teamwork. Responsibilities include helping customers, maintaining inventory, promoting products and promotions, and utilizing diagnostic tools to aid customers.