Senior Automotive Center Leader & Service Advisor

Milex Complete Auto Care - Mr. Transmission; Columbus (OH); On-site; USD 55,000 - 135,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Dental insurance

Vision insurance

Paid time off

Profit sharing

Training & development

Tuition assistance

Employee discounts

Job summary

Milex Complete Auto Care / Mr. Transmission is hiring an Automotive Center Manager / Senior Service Advisor at our Columbus, OH location.

You will lead the front counter and customer experience from first contact through vehicle delivery, ensuring trust, accurate estimates, and organized workflow. The role combines sales, customer experience, leadership, and operational control with strong earning potential and a Monday–Friday schedule.

Qualifications

• Experienced in automotive service advising or management
• Confident and professional with customers
• Strong on the phone and in person
• Organized and detail-oriented
• Comfortable discussing money and presenting estimates
• Skilled at selling needed work without pressure tactics
• Strong at follow-up
• Calm under pressure
• Accountable, reliable and consistent
• Motivated by goals and performance

Responsibilities

• Lead the customer-facing side of the business from the first phone call through vehicle delivery
• Convert calls into appointments
• Identify customer concerns accurately
• Review technician inspections and findings
• Build and present repair estimates
• Ask for authorization and close legitimate repair opportunities
• Follow up on estimates, declined work and pending decisions
• Keep customers informed
• Coordinate workflow with technicians and management
• Monitor work in progress and completion times
• Maintain accurate repair orders
• Handle customer concerns professionally
• Keep the front counter organized and under control

Job description

Milex Complete Auto Care / Mr. Transmission is hiring an Automotive Center Manager / Senior Service Advisor at our Columbus, OH location.

You will lead the front counter and customer experience from first contact through vehicle delivery, ensuring trust, accurate estimates, and organized workflow. The role combines sales, customer experience, leadership, and operational control with strong earning potential and a Monday–Friday schedule.