Automotive Center Manager & Senior Service Advisor

Mr. Transmission; Columbus, Northern (OH, KY); Hybrid; USD 55,000 - 135,000; Full time

Benefits offered by this job

Competitive salary

Dental insurance

Employee discounts

Health insurance

Paid time off

Profit sharing

Training & development

Tuition assistance

Vision insurance

Job summary

Milex Complete Auto Care / Mr. Transmission in Columbus, OH, is hiring an Automotive Center Manager / Senior Service Advisor to lead the front counter and customer experience.

You will drive sales, manage workflow with technicians, and own the results from the first call to vehicle delivery. The ideal candidate brings experience in automotive service advising or management, excels at communicating with customers, and can balance revenue goals with outstanding service.

Qualifications

• Experience in automotive service advising or management.
• Confident and professional with customers.
• Strong on the phone and in person.
• Organized and detail-oriented.
• Comfortable discussing money and presenting estimates.
• Skilled at selling needed work without pressure tactics.
• Strong at follow-up.
• Calm under pressure.

Responsibilities

• Convert calls into appointments.
• Identify customer concerns accurately.
• Review technician inspections and findings.
• Build and present repair estimates.
• Ask for authorization and close legitimate repair opportunities.
• Follow up on estimates, declined work and pending decisions.
• Keep customers informed.
• Coordinate workflow with technicians and management.
• Monitor work in progress and completion times.
• Maintain accurate repair orders.
• Handle customer concerns professionally.
• Keep the front counter organized and under control.

Skills

Customer service

Sales

Leadership

Organization

Phone skills

Communication

Follow-up

Accountability

Problem solving

Job description

Milex Complete Auto Care / Mr. Transmission in Columbus, OH, is hiring an Automotive Center Manager / Senior Service Advisor to lead the front counter and customer experience.

You will drive sales, manage workflow with technicians, and own the results from the first call to vehicle delivery. The ideal candidate brings experience in automotive service advising or management, excels at communicating with customers, and can balance revenue goals with outstanding service.