Senior Auto Claims Specialist – Damage & Settlements

Selective; Northern (KY); Hybrid; USD 63,000 - 81,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plan

Tuition assistance and reimbursement

Paid time off

Job summary

Selective Insurance in Kentucky is hiring an Auto Claims Adjuster to investigate, negotiate, and settle or deny auto claims in compliance with company policies. The role covers general liability, auto fire/theft, total loss, and subrogation specialties, requiring license eligibility within 3 months and strong customer service and analytical skills.

The actual base salary is determined by location and qualifications, with a comprehensive total rewards package including health care, retirement,

Qualifications

• Understanding of Commercial and Personal Auto policy language and endorsements.
• Adjuster licenses in states requiring same (obtain within 3 months of hire).
• Exceptional customer service skills.
• Damage evaluation and negotiation skills (review and writing of estimates, contents replacement, etc).

Responsibilities

• Independently review/analyze policy forms to determine appropriate coverage, limits, and deductibles.
• Investigate claims through various communications to assess loss and liability.
• Review damage documentation to determine loss amount and negotiate settlements.
• Update the claims system and manage reserves and expenses; close claims when appropriate.
• Explore salvage/subrogation potential and identify fraud indicators.
• Coordinate with vendors for car rental, inspections, and salvage processes.

Skills

Policy language knowledge

Negotiation skills

Customer service

Damage evaluation

Education

College degree

Job description

Selective Insurance in Kentucky is hiring an Auto Claims Adjuster to investigate, negotiate, and settle or deny auto claims in compliance with company policies. The role covers general liability, auto fire/theft, total loss, and subrogation specialties, requiring license eligibility within 3 months and strong customer service and analytical skills.

The actual base salary is determined by location and qualifications, with a comprehensive total rewards package including health care, retirement,