Senior Auto Claim Examiner

Chubb External; Phoenix (AZ); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Chubb is seeking a Commercial Auto Claims Adjuster in Phoenix, AZ to handle auto claims including property damage and liability, with emphasis on timely investigations and accurate reserves. The role supports in-person and remote work and requires 2–4 years of Commercial Auto Claims experience along with a bachelor’s degree.

Full-time position with opportunities to collaborate with internal and external customers, and to work overtime during CAT events if needed.

Qualifications

• Full knowledge of commercial insurance contracts and investigation techniques.
• Ability to work effectively in-person and remotely.
• Curious mindset for investigating, evaluating, and interpreting information.
• Ability to manage multiple competing priorities (claims, calls, email, mail, texts).

Responsibilities

• Analyze first reports and promptly contact insured/claimants within hours.
• Evaluate contract language and identify coverage issues.
• Create an action plan for timely investigation and loss analysis.
• Maintain an active file diary to move files toward timely resolution.
• Establish accurate reserves within required timeframes.
• Refer appropriate files for recovery.
• Adhere to internal, statutory, and regulatory requirements.
• Identify potential fraudulent claims.
• Manage outside vendors' use and expenses.
• Evaluate claim facts and negotiate settlements.
• Develop and maintain relationships with customers.
• Serve as a resource to less experienced Examiners.
• Support surges and CAT operations including overtime nights weekends during CATs.

Skills

Commercial Auto Claims

Regulatory compliance

Vendor management

Negotiation

Education

Bachelor’s Degree or equivalent experience

Job description

In this role, the person will be primarily responsible for handling Commercial Auto Claims, including property damage, property damage liability, rental management, and/or other applicable coverages.

POSITION RESPONSIBILITIES:

• Analyze first reports and promptly contact insured/claimants within hours.
• Effectively evaluate contract language and identify coverage issues.
• Promptly and appropriately create an action plan for an accurate and timely investigation and loss analysis.
• Maintain an active file diary to move file toward timely resolution.
• Establish accurate and timely reserves within required timeframes.
• Recognize and refer appropriate files for recovery.
• Adhere to all internal, statutory, and regulatory compliance requirements.
• Recognize and identify potential fraudulent claims.
• Effectively manage the use, work product and expenses of outside vendors.
• Effectively evaluate claim facts and negotiate claim settlements.
• Develop and maintain strong business relationships with internal and external customers.
• Serve as a resource to lesser experienced Examiners.
• Supports workload surges and/or Catastrophe Operations as needed to include working overtime, nights, and/or weekends during designated CATs.

Qualifications

KNOWLEDGE, SKILLS & ABILITIES:

• Full knowledge of commercial insurance contracts, investigation techniques, legal requirements and insurance regulations.
• Ability to work effectively in-person and remotely
• Display an inquisitive and curious mindset for investigating, evaluating, analyzing, and interpreting information.
• Ability to analyze and prioritize multiple competing priorities, including claim receipt, telephone calls, email, mail, text messages, and/or other sources of information

Excellent skills in the areas of:

• Organization
• Time management and the ability to multi-task
• Verbal and written communication
• Negotiation and reserving
• Innovative thinking

EXPERIENCE & EDUCATION:

• 2-4 years of Commercial Auto Claims Adjusting experience required.
• Bachelor’s Degree or equivalent experience required.
• If you do not already have one, you will be required to obtain and maintain an applicable resident or designated home state adjusters license as well as additional state licensure as business need dictates.

About Us

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.

Job Info

• Job Identification 33157
• Job Schedule Full time
• Regular or Temporary Regular
• Job Category Claims Center Adjusting
• Business Unit United States
• Legal Employer ACE American Insurance Company