Senior Auto Appraiser – Field

Jobtailor

College Station (TX)

On-site

USD 65,000 - 95,000

Full time

4 days ago

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Job summary

Jobtailor is seeking an experienced Auto Claims Adjuster in the Bryan-College Station area to investigate, evaluate, and settle auto damage claims. You will use CCC and other digital tools, communicate with insureds and vendors, and manage complex files while ensuring regulatory and policy compliance.

The role requires 2+ years of auto appraising experience, Texas All-Lines license, and the ability to handle face-to-face interactions and potential on-call shifts.

Qualifications

2 years of auto appraising experience.
Proficient knowledge of P&C policy contracts and coverages.
Advanced estimating losses using CCC or similar platforms.
Active Texas All-Lines Adjusters License is a differentiator.
I-CAR ProLevel 3 certification is a differentiator.
Experience as a Field Auto Appraiser with a P&C carrier is a differentiator.
Willing to work in the Bryan-College Station area.
Must meet USAA safe driving requirements and have a valid license.
Physical inspection activities may be required.

Responsibilities

Investigate, negotiate, evaluate and appraise vehicle damage claims for repairable and total loss vehicles.
Evaluate highly complex auto physical damage claims using digital tools per contracts and state laws.
Communicate with insureds, internal adjusters, third parties and vendors.
Conduct face-to-face interactions with members and third parties when required.
Review facts of loss and vehicle damage for subrogation opportunities.
Ensure supporting damage documentation is included in claim files.
Review claims and suppliers for fraud indicators and refer to SIU when needed.
Maintain accurate claim file documentation and manage desk workload.
Coordinate with vendors and field providers to resolve high-complexity claims.
Support catastrophe deployments and on-call requirements.

Skills

Auto appraising experience

P&C policy knowledge

CCC estimating

Texas All-Lines license

I-CAR ProLevel 3

Education

High School Diploma or GED

Tools

CCC Estimating Platform

Digital claims tools

Job description

• Investigate, negotiate, evaluate and appraise vehicle damage claims for repairable and total loss vehicles
• Evaluate highly complex auto physical damage claims using digital tools in accordance with contracts, guidelines, and state laws
• Investigate claim damages and communicate with insureds, internal claims adjusters, third parties, and vendors
• Conduct face-to-face interactions with members and third parties when required
• Review facts of loss and vehicle damage for subrogation opportunities
• Ensure supporting physical damage documentation is included in claim files
• Apply advanced knowledge of P&C insurance products, contracts, processes, systems, and procedures
• Review claims and suppliers for fraud indicators and refer applicable matters to the Special Investigations Unit
• Maintain accurate and current claim file documentation
• Manage desk workload, follow up timely, and map repair plans and timelines accurately
• Review additional damage from repair facilities and complete supplements or triage inspections to field providers
• Serve as a subject matter expert for disputed claims or trials and resource team members on escalated issues
• Partner with vendors and internal business partners to resolve highest-complexity claims
• Coordinate with external regulators when needed to ensure documentation and compliance
• Provide policyholders information about coverage, repair estimates, total loss valuations, and the claims/repair process
• Support workload surges and catastrophe response operations, including mandatory on-call dates and potential evening, weekend, or holiday work
• Travel with minimal notice for catastrophe deployments when assigned
• Handle various claim types and additional work outside normal duties as needed
• Identify, measure, monitor, and control risks in accordance with risk and compliance policies and procedures

Requirements

High School Diploma or General Equivalency Diploma
2 years of auto appraising experience
Proficient knowledge of P&C insurance policy contracts and coverages, auto parts distribution process and claim appraisal process and procedures
Advanced working knowledge of estimating losses using CCC or similar estimating platforms
Demonstrated written and verbal skills to communicate with members, claimants, repair facilities, and other internal and external stakeholders
Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts
Active Texas All-Lines Adjusters License is a differentiator
I-CAR ProLevel 3 (Platinum) certification or actively pursuing ProLevel 3 is a differentiator
Experience as a Field Auto Appraiser with a Property & Casualty (P&C) insurance carrier is a differentiator
Must be willing and able to work in the Bryan-College Station area
Must meet USAA safe driving requirements, including verification of driving record through MVR and possession of a valid driver's license, if required
Must be able to perform physical inspection activities, including reaching, handling, squatting, bending, climbing, and kneeling, if required
May be required to work outdoors in inclement weather and in body shop and/or salvage yard environments up to 25% of the time
USAA does not provide visa sponsorship; applicants must not require immigration support now or in the future

Core Competencies

Demonstrates advanced knowledge of Property & Casualty (P&C) insurance products, claims processes, and auto appraisal methodologies. Proficient in evaluating complex vehicle damage claims and communicating effectively with various stakeholders.

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