Senior Atlassian Platform Engineer & SME — Remote

VSolvit, LLC.; California, Northern (MO, KY); Hybrid; USD 165,000 - 180,000; Full time

Job summary

VSolvit is seeking a Senior Atlassian Platform Engineer/SME for a fully remote role in the US. You will provide comprehensive administration, architectural, and engineering support for Atlassian Jira/JSM/Confluence within the NCTE environment hosted on AWS.

The role emphasizes modernization, robust access controls, and enterprise BI reporting. Responsibilities include configuring projects and workflows, integrating PowerBI and GenAI features, migrating IL5 Cloud, and guiding stakeholders through

Qualifications

• High School Diploma or equivalent.
• Security+ or equivalent certification.
• Ability to get and maintain a secret clearance.
• 4+ years experience as a system administrator of Atlassian products.
• Advanced knowledge of Windows (Server and Workstation) and AWS systems administration.
• Experience with PowerBI integration.
• Proficient with AI use.
• Proficient with Script Runner.
• Proficient with Groovy Script.
• Excellent written and verbal communication skills.
• Strong organizational and planning skills.
• Excellent time management skills and ability to multitask and prioritize work.
• Attention to detail and problem-solving skills.
• Good interpersonal skills to interface with internal and external customers and vendors.
• Ability to work independently and in a team-oriented, collaborative environment.
• Ability to accept oversight and instruction from mentors and team lead.

Responsibilities

• Identify and document reporting, permissions, and access requirements across Jira, JSM, and Confluence to support the NCTE Work Management Infrastructure.
• Define issue types, issue hierarchies, and Confluence space structures.
• Map workflow requirements, including escalation paths, approvals, and transition states for the entire portfolio.
• Optimize and enhance the NCTE's JSM Help Center and its associated project portals with a primary focus on end-user usability.
• Refine user access controls and core portal functions, simplifying navigation and ticket submission.
• Design the Atlassian tools implementation (Jira, JSM, Confluence) in accordance with industry best practices.
• Configure projects, spaces, and workflows to meet documented requirements.
• Evaluate, implement, and maintain third-party plugins/add-ons to extend portfolio capabilities.
• Document all system configurations and architectural decisions.
• Architect, build, and maintain data connections between Atlassian and PowerBI for enterprise metrics.
• Design and implement GenAI integrations for ticket triaging, virtual agent responses, and knowledge base drafts.
• Assist in and create custom integrations for Elastic/Elasticsearch.
• Provide technical guidance and SME support.
• Plan and execute Atlassian IL5 Cloud migration.
• Coordinate testing, solutions, training, and sustainment with team and stakeholders.

Skills

Excellent communication

Time management

Teamwork

Independent worker

Education

Security+ certification

Secret clearance eligibility

Tools

PowerBI

Script Runner

Groovy Script

AWS

Windows Server

Job description

VSolvit is seeking a Senior Atlassian Platform Engineer/SME for a fully remote role in the US. You will provide comprehensive administration, architectural, and engineering support for Atlassian Jira/JSM/Confluence within the NCTE environment hosted on AWS.

The role emphasizes modernization, robust access controls, and enterprise BI reporting. Responsibilities include configuring projects and workflows, integrating PowerBI and GenAI features, migrating IL5 Cloud, and guiding stakeholders through