Senior Atlassian Administrator

Applicantz; United States; Remote; USD 70,000 - 80,000; Full time

Job summary

A leading technology company is looking for an experienced Jira and Confluence Administrator. This remote role is crucial for ensuring the performance and support of the Atlassian ecosystem, requiring strong analytical skills and experience in IT support. Responsibilities include providing support, guiding implementations, and maintaining documentation. Ideal candidates will possess at least 3-5 years of hands-on experience with Jira and Confluence in enterprise settings.

Benefits

Medical insurance

Vision insurance

401(k)

Qualifications

• 4+ years in IT support and customer engagement.
• 3–5 years of hands-on experience administering Jira and Confluence.
• Strong understanding of Atlassian Cloud and Data Center architectures.

Responsibilities

• Provide Level 2/3 support for Jira and Confluence, addressing user issues.
• Create and maintain technical documentation for users.
• Guide customer implementation projects and support enhancements.

Skills

IT support

Customer engagement

Atlassian Cloud

Data Center architectures

JQL

REST APIs

Analytical skills

Problem-solving

Documentation skills

Education

Atlassian Certified Jira Administrator

Tools

Jira

Confluence

AWS

PostgreSQL

Job description

3 days ago Be among the first 25 applicants

This range is provided by Applicantz. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$45.00/hr - $48.28/hr

Direct message the job poster from Applicantz

This is a Remote Role (EST Hours).

We are seeking an experienced Jira and Confluence Administrator and customer advocate to help guide our team in their journey towards becoming a world-class engineering organization. This role is critical to ensuring the stability, performance, and scalability of our Atlassian ecosystem, supporting both on-premise and cloud environments..

Required Skills:

• 4+ years in IT support and customer engagement.
• 3–5 years of hands-on experience administering Jira and Confluence in enterprise environments.
• Strong understanding of Atlassian Cloud and Data Center architectures.
• Proficiency in JQL, REST APIs, and automation tools.
• Familiarity with ITIL practices and ticketing systems.
• Strong analytical, problem-solving, and documentation skills.
• Excellent interpersonal and stakeholder communication abilities.
• Experience with Linux, Bash, and Unix command line.
• Exposure to DevOps practices and public cloud environments (AWS preferred).
• Comfortable working in agile and scrum-based teams.

Responsibilities:

• Provide Level 2 and Level 3 support for Jira and Confluence, addressing user-reported issues, permissions, and configurations.
• Respond to ad-hoc queries via Slack and other platforms.
• Create and maintain internal and customer-facing technical documentation.
• Guide and support customer implementation projects and enhancement requests.
• Deliver ad-hoc learning content to promote customer self-sufficiency.
• Assist with Jira board configurations and JQL tuning.
• Troubleshoot access, permissions, and integration issues.
• Install, test, and implement new versions of Atlassian tools and apps.
• Ensure reliability, security, and performance of the Atlassian suite.
• Create and manage complex Jira workflows, screen schemes, permission schemes, and notification schemes.
• Operate, maintain, and troubleshoot Jira and Confluence systems.
• Automate Jira functionality using scripts.
• Lead system upgrades, patching, and performance tuning.
• Evaluate and deploy Atlassian Marketplace apps and integrations.
• Support cloud migration and hybrid deployment strategies.
• Maintain runbooks, SOPs, and knowledge base articles.
• Ensure compliance with internal security and audit requirements.
• Participate in change management and incident response processes.
• Collaborate with cross-functional teams to deliver sprint goals and continuous improvements.

Preferred Qualifications:

• Atlassian Certified Jira Administrator or equivalent.
• Experience with Jira Service Management.
• Familiarity with Atlassian Marketplace plugins and integrations.
• Hands-on experience with AWS services (EC2, Lambda, S3, RDS).
• Experience with PostgreSQL and Jira add-on development.
• Exposure to CI/CD pipelines and DevOps tooling

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology and Administrative

• Industries

  Technology, Information and Internet and Software Development

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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