Senior Associate, Travel Expense & Implementation Consultant

JPMorgan Chase & Co.; United States; On-site; USD 120,000 - 180,000; Full time

Job summary

JPMorgan Chase & Co. through Chase Travel Consulting Services seeks a Senior Consultant to guide Concur Expense and Invoice implementations and optimize travel and expense programs for premier clients.

You will lead end-to-end lifecycle activities including assessment, design, configuration, testing, deployment, training, and post-go-live support. You will collaborate with stakeholders and delivery teams to ensure scalable, compliant solutions leveraging Concur expertise while driving user

Qualifications

• Bachelor's degree (or higher) in a relevant field or equivalent work experience.
• Demonstrated experience leading or supporting Concur implementations, and experience in expense processing or EMS.
• Project management experience on implementation teams.
• Proven track record delivering results with practical project management techniques.
• Strong knowledge of expense and invoice management systems (Concur, Emburse, Brex, Ramp, Navan, Coupa, Workday, Oracle).
• Experience with Ariba, Concur, Emburse, or Coupa invoice systems.

Responsibilities

• Collaborate with clients and departments to craft design requirements and translate into solutions.
• Translate client needs to internal/external partners and advise on best practices.
• Lead or support project delivery across the implementation lifecycle from design to post-go-live.
• Evaluate client processes to tailor services and solutions.
• Travel onsite to client locations as required and conduct product demonstrations.

Skills

Concur implementations

Project management experience

Client advisory

Business process analysis

Communication skills

Education

Bachelor's degree or higher

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Join a dynamic team at the forefront of payment, expense, and invoice innovation. At Chase Travel Consulting Services, we empower our clients with strategic solutions and ongoing support, helping them optimize their financial operations and achieve their business goals. If you are ambitious and resourceful, this is your opportunity to make a meaningful impact.

As a Senior Consultant within Chase Travel Consulting Services, you will serve as a trusted advisor to Chase Travel's premier clients, leading Concur Expense and Invoice implementations and helping organizations modernize their travel and expense programs. You will guide clients through the full implementation lifecycle, including process assessment, requirements gathering, solution design, configuration, testing, deployment, training, and post-go-live support. Working closely with client stakeholders and implementation teams, you will leverage your Concur expertise to deliver scalable solutions, drive user adoption, optimize business processes, and support successful organizational change.

Established as TCG Consulting, Chase Travel Consulting Services offers a suite of flexible services to bring organization’s travel program to the next level. Our decades of experience combined with our patented TCO-TMPE® approach enable organizations to achieve scalable alignment to broader company goals. Operationally, the Total Cost of Ownership for Travel, Meetings, Payment & Expense approach enables increased spend under management, capturing all sources of program cost and yielding scalable savings and revenue opportunities.

Job Responsibilities

• Collaborate with clients & other departments to craft domestic or global functional design requirements and translate these into application solutions
• Translate and communicate client technical product needs to internal and external partners
• Advise clients on best practices and industry standards. Ability to "sell" clients on best practice standards during design phases
• Evaluate client business processes to determine ideal services and/or support required
• Recognize business process inefficiencies and provide recommendations for improvements
• Assist client with communication plans and training materials
• Conduct and validate process and needs assessments to perform tailored and effective product demonstrations either remotely or on-site at a prospect’s location
• Configure new software implementations or optimization changes
• Assist with responses to requests for proposals (RFP’s)
• Travel onsite to clients as requested

Required qualifications, capabilities, and skills

• Bachelor's degree (or higher degree) required with emphasis on financial analysis, accounting, computer science, business analysis or similar field or equivalent work experience
• Demonstrated experience leading or supporting Concur implementations, with additional experience in expense processing, accounts payable, consulting, or other Expense Management Systems (EMS) such as Emburse, Brex, Ramp, Navan, Coupa, Workday, or Oracle.
• Project Management experience specifically on implementation teams
• Proven track record of delivering results and practical project management techniques
• Working knowledge of various expense management systems (Concur, Emburse, Brex, Ramp, Navan, Coupa, Workday, Oracle)
• Working knowledge of various invoice management systems (Ariba, Concur, Emburse, Coupa)
• Well organized, highly motivated, process driven and results-oriented with the ability to balance priorities, work under pressure and assume responsibility in a multi-tasking environment
• Ability to work independently, capable of handling multiple projects, and deadlines simultaneously
• Strong interpersonal, customer service, and written and verbal communication skills
• Effective and efficient skills using Microsoft Office tools especially Word, Excel, PowerPoint
• Proficiency and experience reviewing, analyzing, and reconciling data with a strong attention to detail

Preferred qualifications, capabilities, and skills

• Successfully manage competing priorities and expectations
• Ability to quickly adapt to changing ideas and priorities
• Strong self-direction in managing day-to-day priorities and assisting Associates in required daily tasks
• Strong sense of project ownership and time management
• Able to multi-task as needed to meet daily work and project deadline
• Able to reach beyond internal networks to expand and leverage industry data and insights
• Flexible work environment to adapt to global client requirements

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.

FEDERAL DEPOSIT INSURANCE ACT: This position is subject to Section 19 of the Federal Deposit Insurance Act.As such, an employment offer for this position is contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries.