Senior Associate (Team Lead), Investor Communications - Documentation Team

Golub Capital BDC Inc; Chicago (IL); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

401(k) eligibility

Paid time off

Comprehensive medical benefits

Job summary

A financial services firm in Chicago seeks a Senior Associate to lead the Investor Communications Group. This role involves overseeing investor onboarding, managing team dynamics during high volumes, and ensuring quality in communications. Candidates should possess a Bachelor's degree, over 5 years of related experience, and strong skills in Excel and KYC. The position offers a salary range of $80,000 to $120,000 and includes various benefits.

Qualifications

• 5+ years of related experience.
• Experience managing direct reports is required.
• Proven leader with the ability to motivate team members.

Responsibilities

• Serve as the primary escalation point for team queries.
• Lead and coordinate calls with internal and external stakeholders.
• Oversee investor onboarding and account maintenance.

Skills

Team Management

KYC Knowledge

Excel Proficiency

Education

Bachelor’s degree

Tools

Microsoft Dynamics

Job description

## **Position Information****Hiring Manager:**Vice President**Department:**Investor Communications**Department Overview**The Investor Communications Group supports the Firm’s capital raising efforts across various products, strengthening its relationship with investors and contributing to the overall growth of the Firm. The group is responsible for investor services and acts as the liaison between clients and senior management. The department is also responsible for investor onboarding and is the primary point of contact for investor reporting and ongoing account maintenance. The group collaborates closely with department leadership, business unit heads and the Business Development and Marketing Groups to develop and execute plans in line with business objectives.**Position Responsibilities**The Senior Associate (Team Lead) will join the Firm's growing Investor Communications Group which serves as a key point of contact for the Firm’s investor base.Responsibilities include, but not limited to: * Serving as the primary escalation point, providing guidance, training and development to team members* Monitoring team capacity, metrics and priorities, reallocating resources as needed to ensure timely execution* Leading and coordinating calls with internal stakeholders and external legal partners* Overseeing investor account onboarding and ongoing maintenance, including the review and analysis of subscription, fund legal, AML/KYC and related documentation* Managing the internal review process for onboarding documentation across new and existing funds* Providing oversight for Investor Communications initiatives and related projects* Ensuring the accuracy and quality of CRM data and team deliverables**Candidate Requirements***Qualifications & Experience:** Bachelor’s degree required* 5+ years of related experience* Experience managing direct reports is required* Proven leader with ability to motivate team members especially during periods of high investor volumes* Strong understanding of KYC requirements and / or CIMA AML is a plus* Meticulous attention to detail and accuracy* Excellent organizational and prioritization skills* Demonstrated ability to work well both independently and as part of a team* Proficiency in Excel* Knowledge of Microsoft Dynamics is a strong plus* Enthusiastic about working in office and creating a Gold Standard hybrid work culture**Critical Competencies for Success****Our Gold Standards** Model defines key behaviors and competencies across 4 dimensions: Leadership, Achieving Results, Personal Effectiveness and Thinking Critically. These behaviors and competencies drive our ability to win together.* **Leadership:** Role models in this area consistently focus on the right goals and priorities and continually develop themselves and others. Always team players, they influence and engage with others to contribute to a supportive and inclusive culture where all feel welcome.* **Achieving Results:** Role models in this area are high achievers who develop careful plans and deliver consistently and effectively. They hold themselves and others accountable for delivering high quality results, and they remove barriers to ensure others can contribute and grow.* **Personal Effectiveness:** Role models in this area build strong relationships, treat others with respect and communicate effectively. They are driven to exceed expectations and are adaptable to changing circumstances.* **Thinking Critically:** Role models in this area understand our business, rely on analytical reasoning and seek diverse perspectives to solve problems. They are forward thinking, anticipating issues and addressing them in advance.The **department-specific competencies** define the knowledge, skills and abilities that are needed to successfully perform the functional or technical work of this role.* **Industry Knowledge:** Demonstrates an understanding of the Firm's position in the industry, including its complex structure and competitive advantage in the marketplace. Monitors industry trends and changes and recognizes their relevancy and implications.* **Technical Communication and Documentation:** Documents and communicates technical processes and procedures in area of specialty to stakeholders. Adapts the level of detail and specificity based on the needs of the intended audience.* **Investor Data Governance:** Follows appropriate policies and procedures to enter and manage investor data, including evaluating issues with investor data and taking appropriate steps to address them and communicating with others regarding investor data governance to ensure accuracy and integrity.* **Investor Management:** Handles or manages investor onboarding, reporting and inquiries. Understands how to prepare and check reports, gather subscription-related data from investors (e.g., legal documentation) and answer investor inquiries regarding onboarding, subscriptions and reports.* **Tax and AML Regulatory Compliance:** Complies with tax and AML laws and regulations related to due diligence, withholding and reporting. Stays informed of changes to tax law, regulations and legal cases to communicate impact to relevant internal and external stakeholders.* **Innovative Mindset:** Leverages a detailed, agile and creative mindset to master processes and responsibilities, as well as drive value-added enhancements, continuous process improvement and proactive learning through new technology, processes and people.**Compensation & Benefits**For Illinois Only: It is expected that the base salary range for this position will be $80,000 to $120,000. Actual salaries may vary based on factors such as skills, experiences and qualifications for the role. The total compensation package for this position may also include other elements and discretionary awards in addition to a full range of medical, financial and / or other benefits (including 401(k) eligibility and various paid time off benefits such as vacation, sick time and parental leave) dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, the employee will be in an ‘at-will position’ and the Firm reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time including for reasons related to individual performance, Firm or individual department / team performance and market factors.Golub Capital is an Equal Opportunity Employer.*Due to the highly regulated nature of Golub Capital’s business and because of the sensitivity of the information that all personnel have access to, Golub Capital performs extensive and thorough pre-hire screens to ensure that its personnel act with expected levels of integrity, professionalism and personal responsibility.*Please review Golub Capital’s and, for California residents, the for information on how your personal data is collected, processed and stored.