Senior Associate, Sales Strategy & Operations, Commercial Operations

DoorDash; Washington (District of Columbia); On-site; USD 88,000 - 130,000; Full time

Benefits offered by this job

401(k) match

Parental leave

Wellness benefits

Commuter benefits

Paid time off

Paid sick leave

Medical/dental/vision

Holidays

Disability & life insurance

Family-forming assistance

Mental health program

Job summary

DoorDash is seeking a Senior Associate on the Commercial Operations team to drive the current and future state success of our sales organization. You will build and execute team strategy, own capacity planning, and become the data SME, delivering insights to accelerate deal velocity and improve accuracy across lines of business.

You will extract and analyze data from CRM, SQL, and AI tools, document end-to-end processes, and collaborate with cross-functional partners to influence decisions and

Qualifications

• Bachelor’s degree or higher.
• 3+ years experience in management consulting, tech, strategy, business operations or related experience; high-growth or experience in a technology company preferred
• Ability to map end-to-end processes using Lucidchart, Google Slides, etc, or similar process mapping tooling
• Versatile problem solver with a structured approach in identify, sizing, and solving problems through strong project/program management capabilities
• Manual data extraction from disparate sources leveraging CRM reporting, SQL, AI (e.g. ChatGPT, Claude + Snowflake Integrations)
• Analyze data sets to generate insight, conduct sizing of estimated impact of current and future states, and can build data models to estimate future work

Responsibilities

• Define and execute team strategy and capacity planning.
• Own data analytics and generate insights to improve deal velocity and accuracy.
• Manage delivery of projects and programs impacting sales.
• Build relationships with partners and stakeholders to influence decisions.
• Communicate the right information to the right people at the right level and time.

Skills

Bachelor's degree

Project management

Process mapping

Data analysis

SQL

CRM reporting

AI tools

Data extraction

Stakeholder collaboration

Problem solving

Education

Bachelor’s degree or higher

Tools

Lucidchart

Google Slides

Job description

About The Team

The Commercial Operations team is part of the Sales Strategy and Operations organization and plays a unique role in accelerating deal velocity while maintaining deal accuracy and compliance. We partner closely with sales across all lines of businesses to help close deals faster, more efficiently, and accurately. As part of the Commercial Operations team, the Senior Associate will have the opportunity to define, operationalize, measure, and scale the future state of how our team partners with and deliver impact to sales.

About The Role

As a Senior Associate on the Commercial Operations team, you will play a critical role driving the current and future state success of our team and the sales business. In this role, help build and execute our team strategy, own team capacity planning, be the subject matter expert on our data, generate deep insights and recommendations on how to improve deal velocity and accuracy, and own the delivery of projects and programs that impact sales across all lines of businesses.

You’re Excited About This Opportunity Because You…

• Analyze - Harness data through CRM reports, SQL, spreadsheets, and AI (e.g. Claude, Chat GPT) to convert data into insights into action
• Strategize - Conduct deep dives to products recommendations, define and quantify problem statements, and take a structured approach to solving problems
• Collaborate - Build strong relationships with a wide array of partners and stakeholders and help connect dots between teams and influence decision making
• Execute - Get things done to deliver impact through scrappy and/or structured methodologies
• Inform - Communicates the right things to the right people at the right level and the right time

Qualifications and Experience

• You have a Bachelor’s degree or higher
• You have 3+ years of experience in management consulting, tech, strategy, business operations or related experience; high-growth or experience in a technology company preferred
• You can deeply understand complex processes and produce end to end documentation and processes and workflows (Lucidchart, Google Slides, etc, or similar process mapping tooling)
• You are a versatile problem solver who takes a structured approach in identify, sizing, and solving problems through strong project/program management capabilities
• You can manually extract data from disparate sources leveraging CRM reporting, SQL, AI (e.g. ChatGPT, Claude + Snowflake Integrations)
• You analyze data sets to generate insight, conduct sizing of estimated impact of current and future states, and can build data models to estimate future work

We expect this position to be filled by 10/14/26.

Compensation

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation for this role includes opportunities for equity grants.

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

Paid Time Off Details

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for this position within the United States, including Illinois and Colorado.

$88,400—$130,000 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We used Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provided Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023. We resumed using Covey Scout for Inbound again on June 29, 2024, and ceased using Covey Scout for Inbound on April 30, 2026.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144.