Senior Associate, GTM Systems - SevenRooms powered by DoorDash
DoorDash
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Benefits offered by this job
Job summary
DoorDash is seeking a Revenue Operations Business Systems Manager to streamline and fully adopt business applications across the organization, aligning with revenue strategy and GTM growth. You’ll solve problems in our systems to improve processes and drive go-to-market success.
The role emphasizes ownership of strategic system delivery, user coaching, and enabling AI capabilities to boost efficiency and scalability across the revenue tech stack.
Qualifications
- 5+ years in GTM Operations and System development or consulting (ideally in post sales functions like Customer Success, Service, or Implementation)
- 3+ years experience with Salesforce Sales Cloud and related Support/Success ecosystem (certified Administrator a major plus, but not required)
- 2+ years of Gainsight or other CSP experience (strongly preferred)
- Highly organized with strong aptitude for project management
- Familiar with Agile development methodology and its core concepts
- Highly collaborative and comfortable leading sessions with stakeholders, leadership, and internal Revenue Operations teams
- Well versed in process flow creation and gap analyses, KPI, adoption, and success metric analytics, project scoping, and change management
- Ability to work autonomously, meet deadlines, and thrive in a fast paced environment
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
- Have a great sense of humor and bring a little levity to your hard work.
Responsibilities
- Own the strategic vision and technical delivery of the systems within your purview with a focus on achieving company & department goals and desired outcomes
- Drive adoption of applications by identifying and understanding usage gaps, supporting users with individual and group coaching and training
- Leverage and develop AI-powered solutions to enhance personal productivity while identifying, implementing, and enabling AI capabilities that improve efficiency, scalability, and user outcomes across the go-to-market technology ecosystem
- Effectively translate business and process requirements into actionable documentation for technical development, user testing scenarios, enablement reference materials, and release documentation
- Lead and facilitate system enablement while collaborating with the Enablement Team to devise an effective user training plan, fostering user engagement and successful system adoption
- Collaborate within the Revenue Operations team to identify and create effective integrations with other applications within the technology ecosystem
- Provide flex capacity to the Salesforce team as needed by owning the detailed discovery, technical coordination/delivery, and needed communications to ensure fast and efficient delivery that supports the overall needs of the Revenue organization.
Skills
Job description
The Revenue Operations Team at SevenRooms is a group of creative problem-solvers motivated to tackle unique challenges across the business. We’re responsible for driving efficiency, productivity, and scalability across the organization by managing Salesforce and related GTM system integrations. We love what we do and we do it well, in a collaborative, fun, and inclusive environment where cross-functional partnership is key.
The Revenue Operations Team at SevenRooms is a group of creative problem-solvers motivated to tackle unique challenges across the business. We’re responsible for driving efficiency, productivity, and scalability across the organization by managing Salesforce and related GTM system integrations. We love what we do and we do it well, in a collaborative, fun, and inclusive environment where cross-functional partnership is key.
As a Revenue Operations Business Systems Manager, you’ll use your strong systems experience and expertise to ensure our business applications are streamlined, effectively used, and fully adopted across the organization. You should ensure you are solving the right problem within our systems to support our revenue strategy, improve our processes, and promote growth across the go-to-market organizations.
The Revenue Operations Team is composed of innovative members driven to solve some of the more unique challenges within SevenRooms. We love what we do, and we do it well, in a work environment that is both fun and inclusive. Our team is responsible for the overall effectiveness and productivity of the organization, and we do this cross-functionally within SevenRooms to advance initiatives.
- Own the strategic vision and technical delivery of the systems within your purview with a focus on achieving company & departmental goals and desired outcomes
- Drive adoption of applications by identifying and understanding usage gaps, supporting users with individual and group coaching and training.
- Leverage and develop AI-powered solutions to enhance personal productivity while identifying, implementing, and enabling AI capabilities that improve efficiency, scalability, and user outcomes across the go-to-market technology ecosystem.
- Effectively translate business and process requirements into actionable documentation for technical development, user testing scenarios, enablement reference materials, and release documentation
- Lead and facilitate system enablement while collaborating with the Enablement Team to devise an effective user training plan, fostering user engagement and successful system adoption.
- Collaborate within the Revenue Operations team to identify and create effective integrations with other applications within the technology ecosystem
- Provide flex capacity to the Salesforce team as needed by owning the detailed discovery, technical coordination/delivery, and needed communications to ensure fast and efficient delivery that supports the overall needs of the Revenue organization.
- 5+ years in GTM Operations and System development or consulting (ideally in post sales functions like Customer Success, Service, or Implementation)
- 3+ years experience with Salesforce Sales Cloud and related Support/Success ecosystem (certified Administrator a major plus, but not required)
- You have 2+ years of Gainsight or other CSP experience (strongly preferred)
- Highly organized with strong aptitude for project management
- Familiar with Agile development methodology and its core concepts
- Highly collaborative and comfortable leading sessions with stakeholders, leadership, and internal Revenue Operations teams
- Well versed in process flow creation and gap analyses, KPI, adoption, and success metric analytics, project scoping, and change management
- Ability to work autonomously, meet deadlines, and thrive in a fast paced environment
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
- Have a great sense of humor and bring a little levity to your hard work.
We expect this position to be filled by 10/5/26.
The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.
In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.
DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.
To learn more about our benefits, visit our careers page here.
- For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
- For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).
The national base pay range for this position within the United States, including Illinois and Colorado.
$100,600—$148,000 USD
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We\'re committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That\u2019s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We used Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provided Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023. We resumed using Covey Scout for Inbound again on June 29, 2024, and ceased using Covey Scout for Inbound on April 30, 2026.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here:\u003cstrong> https://getcovey.com/nyc-local-law-144.
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