Senior Associate, QA Automation, Marketing Technology Operations

DoorDash, Inc.; New York (NY); On-site; USD 83,000 - 122,000; Full time

Benefits offered by this job

401(k) match

Paid parental leave

Wellness benefits

Commuter benefits

Paid time off

Paid sick leave

Medical, dental, vision

Holidays

Disability & life insurance

Job summary

DoorDash is seeking a Senior Associate focused on QA Automation within the MarTech Operations team in New York. You will expand QA tooling, shift from manual to automated QA across campaigns and audiences, and automate ship review processes while scaling multivariate QA programs.

You will partner with Marketing, Engineering, and Data Science to ensure readiness and measure quality. Ideal candidates have 3+ years in marketing tech or QA, experience with QA processes for campaigns or automation,

Qualifications

• 3+ years in marketing tech, QA, ops, or similar at a tech company.
• Experience with QA processes for campaigns or software QA automation.
• Experience with Retention Marketing platforms is a plus.
• Ability to coordinate cross-functional projects and manage milestones.
• Comfort with data to track quality metrics; dashboards or SQL a plus.
• Strong written and verbal communication; translate QA processes for marketers.

Responsibilities

• Own and expand QA automation tooling for Retention Marketing campaigns.
• Lead transition from manual QA to automated QA across audiences.
• Automate ship review processes and scale multi-variate QA.
• Partner with Marketing, Engineering, and Data Science to define QA requirements.
• Track QA coverage, defect rates, and campaign quality metrics.
• Create documentation, SOPs, and training for adoption of QA tools.

Skills

QA automation

Cross-functional coordination

Data analysis

Marketing tech platforms

Documentation

SQL basics

Tools

Braze

Salesforce

CDPs

Job description

About the Team

DoorDash's MarTech Operations team is the connective tissue between our Retention Marketing organization and the tools, systems, and data that power it. As a Senior Associate focused on QA Automation, you'll own the quality backbone for how we build, test, and ship marketing campaigns across DoorDash audiences.

About the Role

You'll lead the expansion of our QA automation tooling, drive the shift from manual QA to automated QA workflows, help automate the ship review process, and scale multivariate QA and sample testing practices across every audience we serve. This is a highly cross-functional, builder-oriented role for someone who wants to own a strategic quality function end-to-end.

You’re excited about this opportunity because you will…

• Own and expand DoorDash's QA automation toolkit for Retention Marketing campaigns
• Lead the transition from manual QA to automated QA across all audiences
• Automate and streamline the ship review process
• Design and scale Multivariate QA / Sample Testing programs across DoorDash audiences.
• Partner cross-functionally with Marketing, Engineering, and Data Science to define QA requirements and operational readiness criteria
• Track and report on QA coverage, defect rates, and campaign quality metrics
• Build documentation, SOPs, and training that help marketing teams adopt new QA tools and processes with confidence

We’re excited about you because…

• 3+ years of experience in marketing technology, quality assurance, marketing operations, program management, or a similar operational role at a technology company
• Experience with QA processes for marketing campaigns (peer review, ship review, sample/multivariate testing) or software QA automation
• Expertise with Retention Marketing technology platforms (Braze, Salesforce, CDPs, or similar) preferred
• Demonstrated ability to coordinate cross-functional projects – defining milestones, managing dependencies, and keeping stakeholders aligned
• Comfort working with data to track quality metrics and surface insights; experience with dashboards or basic SQL a plus
• Strong written and verbal communication skills – able to translate technical QA processes into plain language for marketing practitioners
• Detail-oriented with a high bar for quality; you notice what's missing before others do

Nice to Have

• Experience building or scaling QA automation tools or frameworks
• Experience working across multiple brands/audiences (e.g., consumer, B2B, international)
• Basic SQL knowledge for querying QA or usage data
• Experience writing internal documentation, training materials, or adoption playbooks

We expect this position to be filled by 08/12/2026

Compensation

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

See below for paid time off details:

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for this position within the United States, including Illinois and Colorado.

$83,000 — $122,000 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on 'protected categories,' we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.