Senior Associate, Creative Automation, Marketing Technology Operations

DoorDash, Inc.; Chicago (IL); On-site; USD 83,000 - 122,000; Full time

Benefits offered by this job

401(k) with employer matching

16 weeks paid parental leave

Wellness benefits

Commuter benefits match

Paid time off & paid sick leave

Job summary

DoorDash, Inc. is seeking a Senior Associate in Martech Operations focused on Creative Automation to own end-to-end retention marketing tooling. You will coordinate platform rollouts, track adoption, and build documentation while surfacing friction for resolution.

You will partner with marketing and platform owners to ensure ready-to-use capabilities and measurable impact. You will drive adoption, create dashboards, and quantify efficiency signals, translating technical changes into actionable

Qualifications

• 3+ years in marketing technology or a similar operational role at a tech company.
• Experience with Retention Marketing platforms such as Braze, Salesforce, or CDPs.
• Ability to coordinate cross-functional projects and manage dependencies.
• Comfort working with data to track adoption and surface insights; dashboards and basic SQL helpful.
• Strong written and verbal communication skills; translate platform changes for marketers.
• Detail-oriented with a high bar for operational readiness.
• Experience at a high-growth technology company is preferred.
• Nice to have: experience writing internal documentation or adoption playbooks.
• Basic SQL knowledge for querying adoption or usage data.

Responsibilities

• Platform rollout & internal launch support for personalization tools.
• Adoption, measurement & insights using dashboards and metrics.
• Process design & workflow optimization to reduce manual effort.
• Internal stakeholder coordination between marketing teams and MarTech owners.
• Experimentation & impact measurement; document learnings and improvements.
• Operational readiness assessment before broader rollout; identify gaps.

Skills

Marketing operations

Braze

Salesforce

CDPs

Cross-functional coordination

SQL (basic)

Dashboards

Communication

Attention to detail

High-growth environment

Documentation

Tools

SQL

Job description

About the Team

Join DoorDash's MarTech Operations team as we build the quality backbone for Retention Marketing!

About the Role

As a Senior Associate in Martech Operations focused on Creative Automation, you are an expert in the Retention Marketing end-to-end process and the marketing platforms teammates use to deliver high-quality campaigns. You understand how marketers use our internal tools for creative creation and audience building, and understand how data feeds and dynamic content unlock relevant, timely messaging across channels. You identify friction and drive adoption of new platform capabilities. You are the day-to-day point of contact between marketing teams and the platforms they run on.

You’re excited about this opportunity because you will…

You own execution for tooling scope: coordinating platform rollouts, building adoption tracking, documenting how tools work, and surfacing friction to the right owners. You move fast, bring structure to ambiguous situations, and ensure internal teams never feel like they’re operating without support.

Platform Rollout & Internal Launch Support. Coordinate the operational steps required to roll out new platform features or tool updates related to personalization and creative automation to internal marketing teams. Build readiness checklists, write internal launch briefs, and ensure training and documentation are in place before teams are asked to adopt something new.

Adoption, Measurement & Insights. Track usage metrics for the MarTech tools and capabilities your team supports. Build dashboards that surface adoption rates, error rates, and efficiency signals. Identify where adoption is lagging and bring a point of view on why.

Process Design & Workflow Optimization. Document existing workflows and identify friction in how internal marketing teams request, execute, and track campaigns. Support improvements to intake processes, SOPs, and escalation paths that reduce manual effort and improve turnaround times. Contribute to the operational documentation and process standards that enable consistent, scalable execution across the team.

Internal Stakeholder Coordination. Act as a coordination point between internal marketing teams and MarTech platform owners. Facilitate intake for tool requests and issues, triage incoming questions, and maintain the communication loops that keep both sides aligned.

Experimentation & Impact Measurement. Facilitate experiments that measure the business impact of new tools, workflows, and operational improvements. Partner with stakeholders to collect results, document learnings, and recommend future enhancements.

Operational Readiness Assessment. Evaluate whether new platform capabilities are ready for internal teams to use – flagging missing documentation, gaps in QA coverage, or workflow steps that haven’t been defined. Advise platform and engineering teams on what needs to be resolved before broader rollout.

Feedback Loop & Insights Surfacing. Gather structured feedback from internal marketing teams on the tools and workflows they use. Synthesize common themes, quantify impact, and bring prioritized insights to the MarTech product teams that can act on them.

What Success Looks Like

Marketing teams consistently adopt new tools and workflows that you’re responsible for. Team NPS for tooling and operational processes improves. Platform launches are executed with high quality and minimal disruption. Your work contributes meaningfully to team OKRs and operational excellence.

We’re excited about you because…

• 3+ years of experience in marketing technology, product operations, marketing operations, program management, or a similar operational role at a tech company
• Expertise with Retention Marketing technology platforms (Braze, Salesforce, CDPs, attribution tools, or similar)
• Demonstrated ability to coordinate cross-functional projects – defining milestones, managing dependencies, and keeping stakeholders aligned
• Comfort working with data to track adoption and surface insights; experience with dashboards or basic SQL a plus
• Strong written and verbal communication – able to translate technical platform changes into plain language for marketing practitioners
• Detail-oriented with a high bar for operational readiness; you notice what’s missing before others do
• Experience at a high-growth technology company preferred
• Nice to Have: Experience writing internal documentation, training materials, or adoption playbooks
• Basic SQL knowledge for querying adoption or usage data

Applications for this position are accepted on an ongoing basis.

Compensation

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

The national base pay range for this position within the United States, including Illinois and Colorado. $83,000 - $122,000 USD

DoorDash cares about you and your overall well-being.

That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others. To learn more about our benefits, visit our careers page here. See below for paid time off details: For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year. For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.