Senior Associate, People Operations

Socket.dev; New York (NY); On-site; USD 45,000 - 90,000; Full time

Job summary

WPP Media in New York seeks a detail‑oriented Senior Associate for People Operations (Workday) to support Workday across the employee lifecycle, partnering with Payroll, HRIS, and stakeholders to ensure data integrity, process efficiency, and operational standards.

The role focuses on auditing data between Workday and ADP, documenting processes, and supporting day‑to‑day Workday activities and its integration with payroll systems.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 1–2 years of experience in Human Resources, People Operations, HRIS, Payroll, or a related operational function, with a focus on Workday.
• Strong attention to detail and commitment to data accuracy.
• Advanced proficiency in Microsoft Excel, including data analysis and reconciliation.
• Strong organizational, analytical, and problem‑solving skills.
• Ability to manage multiple priorities in a fast‑paced environment.
• Experience working with Workday, ADP, and other HRIS platforms.
• Experience performing data audits, reconciliations, or quality assurance reviews.
• Experience maintaining process documentation and SOPs.
• Familiarity with HR operations, payroll processes, and employee lifecycle transactions.

Responsibilities

• Workday Operations & Data Integrity: Support rollout, stabilization, and optimization of Workday across the employee lifecycle.
• Audit employee data between Workday and ADP to identify discrepancies and ensure data accuracy.
• Review and analyze reports to identify and resolve issues.
• Partner with Payroll and HRIS to correct data inconsistencies.
• Monitor Workday transactions and validate processing of changes.
• Process Improvement & Documentation: Maintain SOPs, job aids, and process documentation for Workday.
• Identify opportunities to streamline processes and improve efficiency.
• Assist in developing new procedures as Workday expands; support training initiatives.
• Organizational Structure & Data Management: Create Supervisory Organizations and org structures in Workday.
• Support organizational changes including transfers and restructures; update reporting lines.
• Submit and validate EIB uploads and mass data transactions; perform QA reviews.
• Reporting & Analysis: Generate and analyze Workday reports for stakeholders.
• Prepare recurring and ad hoc reporting on employee data and system performance.
• Issue Resolution & Stakeholder Support: Serve as a point of contact for Workday tickets and escalations.
• Collaborate to investigate and resolve system issues; track progress to resolution.
• Support testing, system enhancements, and post-production validation.

Skills

Data analysis

Data reconciliation

Attention to detail

Analytical thinking

Organization

Multi-tasking

Problem solving

Process documentation

Education

Bachelor's degree

Tools

Workday

ADP

Microsoft Excel

Job description

WPP is the trusted growth partner for the world’s leading brands. With exceptional talent, trusted data and intelligence, and world-class partnerships – all united by our pioneering agentic marketing platform, WPP Open – we help clients navigate change, capture opportunity, and deliver transformational growth.

WPP Media is WPP's AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalisation at scale. Connected through WPP Open and powered by Open Intelligence, clients see exactly where, how, and why their media investment is working.

Senior Associate, People Operations (Workday)

The Senior Associate, People Operations (Workday) plays a critical role in supporting stabilization, and ongoing administration of Workday across the organization. This position will partner closely with the People Operations team, Payroll, Reporting, and other stakeholders to ensure data integrity, process efficiency, and operational standards.

The ideal candidate is detail-oriented, analytical, and process-driven, with a passion for continuous improvement and operational excellence. This role will be heavily focused on auditing data, troubleshooting system issues, documenting processes, and supporting the day-to-day activities associated with Workday and its integration with ADP Payroll.

Key Responsibilities

Workday Operations & Data Integrity

• Support the ongoing rollout, stabilization, and optimization of Workday across the employee lifecycle.
• Audit employee data between Workday and ADP to identify discrepancies and ensure data accuracy.
• Review and analyze compare reports, error reports, integration reports, and audit findings to proactively identify and resolve issues.
• Partner with Payroll and HRIS teams to investigate and correct employee data inconsistencies.
• Monitor Workday transactions and validate successful processing of employee changes.

Process Improvement & Documentation

• Maintain, update, and refine Standard Operating Procedures (SOPs), job aids, and process documentation related to Workday transactions and People Operations workflows.
• Identify opportunities to streamline processes and improve operational efficiency.
• Assist in developing and documenting new procedures as Workday functionality expands.
• Support training and knowledge-sharing initiatives across the People Operations team.

Organizational Structure & Data Management

• Create and maintain Supervisory Organizations (Sup Orgs) and organizational structures within Workday.
• Support with the processing of organizational changes including transfers, promotions, restructures, and reporting line bulk updates.
• Submit and validate Enterprise Interface Builder (EIB) uploads and other mass data transactions.
• Perform quality assurance reviews following data uploads and system changes.

Reporting & Analysis

• Generate and analyze Workday reports to support People Operations, Payroll, and Business Stakeholders.
• Prepare recurring and ad hoc reporting related to employee data, organizational changes, and system performance.

Issue Resolution & Stakeholder Support

• Serve as a point of contact for Workday-related operational tickets and escalations.
• Partner with the Workday Project Lead, HRIS, Payroll, and Workday Support teams to investigate and resolve system issues.
• Track, document, and manage open issues through resolution.
• Support testing activities, system enhancements, and post-production validation efforts.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 1–2 years of experience in Human Resources, People Operations, HRIS, Payroll, or a related operational function, with a focus on Workday.
• Strong attention to detail and commitment to data accuracy.
• Advanced proficiency in Microsoft Excel, including data analysis and reconciliation.
• Strong organizational, analytical, and problem‑solving skills.
• Ability to manage multiple priorities in a fast‑paced environment.
• Experience working with Workday, ADP, and other HRIS platforms.
• Experience performing data audits, reconciliations, or quality assurance reviews.
• Experience maintaining process documentation and SOPs.
• Familiarity with HR operations, payroll processes, and employee lifecycle transactions.

The base salary range for this position at the time of this posting is indicated below. Individual compensation varies based on job‑related factors, including location, business needs, level of responsibility, experience, and qualifications. We offer a competitive benefits package, go to https://mybenefits.wpp.com/public/welcome for more details.

US Pay Range

$45,000 - $90,000 USD

As set forth in WPP Media’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

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