Senior Associate, Client Operations

Publicis Health Media; Chicago (IL); On-site; USD 50,065 - 66,360; Full time

Benefits offered by this job

Medical coverage

Dental

Vision

Disability

401K

Parental leave

Tuition reimbursement

Flexible time off

Job summary

Publicis Health Media is looking for an Operations Senior Associate to leverage data analysis and project management skills in Chicago, IL. The ideal candidate will be proficient in Power BI and have experience in a media agency setting. Responsibilities include analyzing forecasts, improving processes, and supporting cross-functional projects. The position offers a competitive salary range of $50,065 - $66,360 per year, aligned with the applicant's experience and qualifications.

Qualifications

• Minimum of 18 months - 2+ years in operations or project management in a media agency setting.
• 1+ year experience using MS Excel (advanced skills preferred).
• 6 months - 1+ year media systems and tools experience.

Responsibilities

• Analyze and build forecasts and utilization reports.
• Identify trends and conduct statistical analysis.
• Present data visually using Power BI and Tableau.
• Establish Ways of Working through process improvement.
• Gather data from multiple parties for policy documentation.
• Support cross-functional projects and team efficiency.
• Identify problems and propose data-driven solutions.

Skills

Data analysis

Project management

Strategic mindset

Power BI expertise

Statistical analysis

Strong communication skills

Attention to detail

Education

Operations or project management experience in a media agency

Tools

MS Excel

MediaTools

Mediaocean

Job description

Company Description

PHM is the leading health media agency in the US, dedicated to connecting people with meaningful health and wellness experiences every day. By reimagining media's role in healthcare, PHM delivers best-in-class solutions, pushing the boundaries of media through data, content, commerce and creativity. Our teams' spirit of innovation and genuine passion for health inspire bold and meaningful work for our clients, and we do it all with #phmlove.

Overview

The Operations Senior Associate will use data analysis, problem‑solving, project management, and a strategic mindset to assist in the ideation and execution of some of the business’ most important initiatives, reporting and operational processes. You will cross functionally champion operational excellence, creating and implementing processes, dashboards, and innovative solutions to evolve and enhance ways of working and enable strategic business solutions.

Responsibilities

• Works with the business to analyze and build the forecasts, utilization reporting, improve data capture and process and help create useful insight to share with the business
• Ability to identify trends, patterns, and outliers, as well as conduct statistical analysis and data profiling
• Data visualization: The ability to present data in a visually appealing and meaningful way. Power BI expertise: Familiarity with Power BI and Tableau highly preferred. Familiarity with various data visualization tools and techniques, such as charts, graphs, and interactive dashboards
• Help to establish Ways of Working through continuous review & improvement of processes, such as standardize & simplify, automate time‑intensive manual steps
• Ability to gather data from multiple parties to interpret key points to draft policies and process documentation
• Participate in the procurement, set up, and roll out new technologies that drive better team efficiency
• Support cross‑functional projects driving the most important goals of the business, coordinating internal team members and resources
• Strong critical thinking and problem solving skills – demonstrated ability to mine data for relevant and actionable insights. Ability to identify problems, develop analytical approaches, and propose data‑driven solutions
• Attention to detail: Accuracy and attention to detail to ensure that data is clean, properly formatted, and correctly interpreted to avoid errors in analysis
• Strong organizational and time management skills, with the ability to handle multiple projects simultaneously
• Strong written and oral communication skills with experience in developing and documenting policies and processes in a clear and concise manner

Qualifications

• Minimum of 18 months - 2+ years in operations or project management in a media agency setting
• 1+ year experience using MS excel + MS suite (advanced excel skills a plus)
• 6 months - 1+ year media systems and tools (examples: project management software, MediaTools, Mediaocean)
• Optional: HCP/Pharma media experience (background can include planning or investment)

Additional Information

Our Publicis Groupe motto “Viva La Différence” means we’re better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.

Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.

If you require accommodation or assistance with the application or onboarding process specifically, please contact [e-mail].

Compensation Range: $50,065- $66,360 annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third‑party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 06/04/2026.

All your information will be kept confidential according to EEO guidelines.

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