Director, Operations

UNAVAILABLE; Chicago (IL); On-site; USD 97,000 - 140,000; Full time

Benefits offered by this job

Medical coverage

Dental and vision

401K

Paid time off

Job summary

PHM, a leading health media agency in the US, seeks an Operations Director to oversee client operations, financials, and cross-functional initiatives. You will lead planning, process development, and change management to ensure efficient execution across multiple projects in a fast-paced environment.

The role requires strategic mindset, proactive problem-solving, and strong collaboration with internal teams and clients to drive optimal performance and client satisfaction.

Qualifications

• Minimum of 7+ years in operations or project management in a media agency setting with experience managing financials and scoping.
• 3+ years people management experience.
• 3+ years managing internal stakeholders + client relationships including procurement.

Responsibilities

• Oversee client business operations and ensure efficiency and effectiveness across teams.
• Manage client financials across teams, troubleshoot issues, and liaise for client communication.
• Oversee hours reporting, pacing, and scope of work management; monitor scope agreements.
• Create and manage master project plans for large-scale initiatives and cross-functional teams.
• Track milestones, address challenges, and ensure timely deliverables; provide status updates.
• Design new systems, processes, and tools for integrated work; drive compliance and change management.

Skills

Operations management

Project management

Financial oversight

Job description

Company Description

PHM is the leading health media agency in the US, built for the modern healthcare experience. Here, industry depth meets media scale, where data becomes direction, where creativity and storytelling bring truth to life, and where orchestration replaces fragmentation.

Dedicated to making brands discovered, PHM redefines what media can do through data, content, and creativity. Because in modern healthcare, the brands that are found are the ones that lead. And when brands lead, advantage follows. Go deeper. Be found.

Job Description

TheOperations Director will oversee operational efforts for a client business, ensuring efficiency and effectiveness in agency operations. This role covers financial oversight, reporting, process development, project management, communication flow, and best practices. The ideal candidate possesses an analytical mindset, proactive problem-solving skills, and the ability to organize and track multiple projects simultaneously. Adaptability, resourcefulness, and a solution-oriented approach are essential in this fast-paced environment.

Responsibilities

• Financial Oversight & Reporting:
  • Manage client financials across teams, troubleshoot issues, and act as a liaison for client communication.
• Scope & Staff Planning:
  • Oversee hours reporting, pacing, and scope of work management.
  • Monitor scope agreements to prevent scope creep and maintain focus on key deliverables.
  • Assist with scope tracking, change orders, and understanding contractual arrangements.
• Project Management
  • Create and manage master project plans for large-scale initiatives and cross-functional teams.
  • Track key project milestones, address challenges, and ensure timely execution of deliverables.
  • Provide consistent status updates to internal and external stakeholders.
• Process Development & Management
  • Design new systems, processes, and tools for integrated work.
  • Identify opportunities to streamline workflows and improve efficiency.
  • Drive compliance and champion change management for new processes.
  • Develop training materials to document and instill best practices.
  • Conduct lessons learned and process improvement reviews for ongoing enhancement.
• Leadership & Collaboration
  • Act as the primary operational support contact for business leads.
  • Build bridges across multiple agency teams, fostering collaboration in dynamic environments.
  • Proactively identify and remove barriers to project success.
  • Improve client and team interactions, enhancing collaborative dynamics.
  • Establish and roll out best practices, systems, and tools for the organization.

Qualifications

• Minimum of 7+ years in operationsor project management in a mediaagency setting with experiencemanaging financials & scoping
• 3+ years people managementexperience
• 3+ years managing internalstakeholders + client relationshipsincluding procurement

Additional Information

Our Publicis Groupe motto “Viva La Différence” means we’re better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.

Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.

If you require accommodation or assistance with the application or onboarding process specifically, please contact [e-mail].

All your information will be kept confidential according to EEO guidelines.

Compensation Range: USD $97,375.00 - USD $139,965.00/Annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 8/16/2026.