Associate Manager, New Verticals - Convenience Strategy & Operations

DoorDash; Chicago (IL); Hybrid; USD 105,400 - 155,000; Full time

Benefits offered by this job

Comprehensive benefits package

401(k) plan with employer matching

16 weeks of paid parental leave

Job summary

DoorDash is looking for a strategic leader for Convenience Operations in Chicago. In this role, you'll architect operational strategies and ensure customer satisfaction in a fast-paced environment.

Your responsibilities will include managing fulfillment strategies, driving enterprise inventory precision, and collaborating with various teams. You should possess strong analytical skills and a background in a cross-functional role, along with experience using AI tools to improve operations.

If you're excited about transforming strategies into outcomes, we want to hear from you!

Qualifications

• 4-6+ years of experience in analytical and cross-functional roles.
• Proven ability to identify opportunities and drive outcomes.
• Experience in tech, operations, strategy, or related fields.

Responsibilities

• Architect and streamline operational strategies for Convenience Operations.
• Drive initiatives and metrics for high-quality operations.
• Collaborate with cross-functional teams to launch projects.

Skills

Analytical skills

Ownership

Entrepreneurial mindset

Problem-solving from first principles

Experience with AI tools

Education

Bachelor’s Degree

MBA (optional)

Tools

Excel

SQL

Job description

About The Team

This role reports into our New Verticals team, launched in 2020 to delight customers and empower local economies outside of just restaurants. Since then, we’ve launched Grocery, Convenience, Alcohol, Retail, and DashMarts while also building merchant services, dasher tooling and consumer products.

About The Role

Scale and lead the strategic vision for Convenience Operations, one of DoorDash’s largest and most dynamic verticals. In this role, you will join a high‑performing team dedicated to driving continuous improvement across our daily ecosystem.

Your mission is to architect operational strategies that ensure every customer receives their order with perfect accuracy and unmatched speed, redefining the standard for modern convenience.

Key Responsibilities

• Architect the fulfillment strategy of our convenience network by overseeing and streamlining in‑store fulfillment, scaling macro‑level solutions that maximize efficiency and ease for our Dashers across DoorDash's Convenience portfolio
• Drive enterprise inventory precision by spearheading cross‑functional, high‑impact initiatives to ensure real‑time data syncs flawlessly between platform inventory and actual in‑store availability at scale
• Own the operational roadmap by setting the long‑term vision and establishing key metrics to firmly position DoorDash as the premier, highest‑quality destination for convenience shopping

This role sits at the intersection of strategy, operations, and product. The best operators today are rapidly generating new ideas, taking ownership over metrics and moving them in the right direction, putting together product visions, and synthesizing complex analyses—all while leveraging AI to uplevel how we operate. We expect this person to stay at the forefront of how AI is reshaping the work, actively exploring new tools, automating repetitive workflows, and finding ways to do in hours what used to take weeks.

This is an individual contributor position and you will report to a Senior Manager on the team. We operate in a hybrid model and spend a few days a month in person together.

You’re Excited About This Opportunity Because You Will…

• Strategize. From first principles, you’ll develop the optimal strategy for best serving all sides of the marketplace—dashers, merchants and consumers.
• Operate. Own tracking dashboards and manage week‑over‑week metrics to drive high‑quality operations.
• Build with AI. You'll use AI tools to automate manual processes, build new prototypes and develop product visions. You'll be expected to push the boundaries of what’s possible with AI in your day‑to‑day work, and share what you learn with the team.
• Experiment. You’ll transform strategies into operational experiments, product features and net‑new tooling that create measurable outcomes.
• Analyze. Build models using Excel and SQL to evaluate the economic, operational and strategic costs and benefits of various programs and experiments—and increasingly use AI to accelerate and deepen that analysis.
• Lead, collaborate and influence. You’ll partner with and influence cross‑functional teams—including growth, quality, finance, product and engineering—to launch initiatives to the finish line.

We’re Excited About You Because…

• You have 4‑6+ years of experience. You’ve succeeded in similar cultures that are highly analytical and cross‑functional (whether in tech, operations, strategy, consulting, banking, or a related field).
• You are an owner. You're always looking for opportunities to better your work product and own the outcome—both the good and the bad.
• You're entrepreneurial. You have a bias for action and are able to build things from the ground up.
• You’re analytical. You let data win arguments, and you’re comfortable pulling your own data in SQL and building models in Excel.
• You solve problems from first principles. You have a talent for synthesizing complex problems, can translate high‑level goals into actionable plans, and enjoy implementing a process.
• You’re equally comfortable operating at 10,000 feet and 1 foot. You don’t hesitate to get in the weeds and operate at the lowest level of detail, but you’re just as comfortable thinking long‑term and inspiring a team.
• You’re unafraid of ambiguity. Rapid change and learning is exciting to you, and you thrive in an ambiguous, startup environment.
• You’re energized by AI tools—and you actively experiment with them. You don’t wait to be told how to use a new tool; you’ve already tried it. You bring a builder’s mindset to AI: using it to automate the repetitive, accelerate the analytical, and unlock work that would otherwise require a larger team. You’re comfortable with a role whose scope will continue to shift as AI becomes more capable, and you see that as an opportunity rather than a threat.
• You have a completed Bachelor’s Degree. MBA is a plus!

Compensation

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job‑related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market‑dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well‑being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g., Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family‑forming assistance, and a mental health program, among others.

Paid Time Off Details

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

Salary Range (United States)

$105,400—$155,000 USD

Statement of Non‑Discrimination

In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce—people who identify as women, non‑binary or gender non‑conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently‑abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non‑discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.