Senior Associate, New Accounts - Legal Documents (Hybrid)

Raymond James; Saint Petersburg (FL); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Raymond James is seeking a Sr. Associate in the Legal Documents COE within the New Accounts department. The role entails investigating complex client cases, ensuring regulatory compliance, and supporting training and document management in a hybrid work environment.

You will handle high-visibility inquiries, communicate findings to leaders, and contribute to continuous process improvements while maintaining client-first service standards.

Qualifications

• Investigate and resolve complex client cases and inquiries within authorized scope.
• Apply procedures and regulatory standards to minimize risk and protect clients.
• Support training and onboarding to improve team effectiveness.

Responsibilities

• Investigate and resolve complex client cases, account issues, and non-routine inquiries with root-cause analysis.
• Interpret New Accounts procedures and regulatory standards, escalating risks as needed.
• Assist callers by email/mail with requests, and escalate to senior colleagues when appropriate.
• Support knowledge sharing, training, onboarding, and process changes.
• Produce and maintain Microsoft documents, databases, and departmental systems.
• Handle client service activities for cases outside normal scope.

Skills

Client service

Regulatory awareness

Risk assessment

Clear verbal communication

Escalation procedures

Adaptability to process changes

Education

High School (HS) - Completed

Tools

Microsoft Word/Docs

Databases

Client management systems

Job description

Raymond James is seeking a Sr. Associate in the Legal Documents COE within the New Accounts department. The role entails investigating complex client cases, ensuring regulatory compliance, and supporting training and document management in a hybrid work environment.

You will handle high-visibility inquiries, communicate findings to leaders, and contribute to continuous process improvements while maintaining client-first service standards.