Senior Associate, Network Operations & Analytics

Diverge Health; United States; On-site; USD 100,000 - 110,000; Full time

Job summary

Diverge Health is hiring a Senior Associate, Network Operations Analytics to own provider data accuracy, integrity and network growth. You will manage roster processes, build market expertise, and ensure data underpins payer relationships and contracts.

You’ll apply analytical rigor to submissions, CRM development, and process improvements, collaborating with teams across Practice Operations and Market Presidents to enable scalable growth.

Qualifications

• 3–5 years of experience in consulting, data and analytics, or healthcare operations.
• Strong Excel skills for large, complex datasets.
• Experience with Salesforce or a comparable CRM is a plus.
• Ability to interpret data trends and translate findings into summaries.
• Excellent attention to detail and accuracy in data handling.
• Ability to manage multiple workstreams and engage stakeholders.

Responsibilities

• Lead end-to-end roster operations, including contract accuracy review and payer submission gatekeeping.
• Build expertise across markets, payer alignments, and contractual nuances with network data.
• Manage roster data across Salesforce, SharePoint, and related systems; perform self-audits.
• Collaborate with Technology and Ops leadership to design, test, and validate systems.
• Identify and redesign inefficient workflows; drive adoption and consistency across markets.
• Gather roster updates and support new practice onboarding with cross-team coordination.

Skills

Advanced Excel

Salesforce CRM

Analytical ability

Attention to detail

Communication skills

Data governance

Education

Bachelor's degree in business, healthcare administration, or related field

Job description

At Diverge Health we are passionate about improving health access and outcomes for those most in need. We partner with primary care providers to improve the engagement and management of their Medicaid patients, offering independent practices with specialized resources and clinical programs to close gaps in care. Our teams work to address medical, social and behavioral patient needs, lowering healthcare costs and improving patient lives. Guided by our core values of humility, continuous learning and feeling the weight, our team is on a mission to strengthen communities from within, unlocking people's ability to live their healthiest lives.

We are looking for a Senior Associate, Network Operations Analytics to join our team! In this role, you will serve as the organization's subject matter expert on our provider network — owning the accuracy, integrity, and management of practice and provider data that directly underpins our payer relationships, contract compliance, and network growth. If you are someone who takes real pride in load-bearing work, holds yourself to a high accuracy standard, and is motivated by knowing that what you produce makes downstream operations possible, this role was built for you.

What You\'ll Do
As the Senior Associate, Network Operations & Analytics you will sit at the center of our network operations — managing end-to-end roster processes, building deep expertise across our markets and payer relationships, and partnering closely with Payer Account Management, Network Development, Practice Operations, and Market Presidents to keep our provider data accurate, complete, and actionable. You will bring analytical rigor and operational precision to everything from payer submissions and contract accuracy reviews to CRM development and process improvement, helping us build the systems and workflows that will support Diverge's continued growth.

Key areas you\'ll add value

• Lead end-to-end roster operations, including contract accuracy review, payer submission gatekeeping, final submission delivery to Payer Account Management, and ongoing master roster maintenance — ensuring every submission is complete and accurate before it moves forward
• Build and sustain deep expertise across our market practices, provider hierarchies, payer alignments, and contractual nuances; produce network maps, analytics, and insights that inform strategy and support leadership and field teams
• Manage complex Excel-based rosters and maintain accurate network data across Salesforce, SharePoint, and related systems; conduct regular self-audits, enforce version control, and surface data integrity issues before they reach downstream stakeholders
• Partner with Technology and the Senior Manager of Strategic Operations to help bring roster data into Salesforce, contributing to system design discussions, UAT, and build validation with real operational knowledge
• Continuously identify inefficiencies in network operations workflows and lead the redesign and implementation of better processes; document changes, drive adoption, and ensure consistent execution across markets
• Collaborate with Practice Operations and Practice Liaisons to gather roster updates, support new practice onboarding, and ensure data accuracy across platforms; provide flexible operational support as our team grows
  

What You Bring

• 3–5 years of experience in consulting, data and analytics, or healthcare operations; a background combining analytical rigor with operational execution is strongly preferred
• Bachelor's degree in business, healthcare administration, or a related field
• Advanced Excel skills — you are comfortable managing large, complex datasets with precision and consistency
• Proficiency in Salesforce or a comparable CRM; experience contributing to system builds or testing is a strong plus
• Strong analytical ability — you can interpret data trends, identify gaps, and translate findings into clear, actionable summaries
• Exceptional attention to detail; you catch errors before they reach others and hold yourself to a high accuracy standard
• Strong organizational and communication skills, written and verbal, with the ability to manage multiple workstreams and proactively engage stakeholders at all levels around complex data
  

Preferred Experience

• Familiarity with healthcare systems, payer and provider dynamics, and primary care operations
• Experience in a growth-stage or startup environment
  

Personal Characteristics

• You listen carefully, ask good questions, and approach your work with the kind of humility that makes you a trusted partner across teams — people know they can rely on you.
• Genuinely curious, you are motivated to become a true expert on our markets, not just to manage the data in front of you — you want to understand the why behind it.
• You are resilient and adaptable, comfortable operating in a fast-paced environment where priorities can shift, and you stay steady and solutions-focused when they do.
• Process-driven with a bias toward action, you do not just flag inefficiencies — you lead the work to fix them and follow through until the change sticks.
• You understand that the patients in our network are counting on our operations to work well, and that knowledge gives your attention to detail and ownership a real sense of purpose.
• A strong representative of Diverge Health\'s mission, vision, and values in every interaction and every deliverable
  

This is a full-time, exempt, salaried position. Commensurate on candidate experience, the expected base salary range for this role is $100,000-$110,000.
At this time, we are unable to support hiring in Alaska and Hawaii due to our primary operations being based in the Eastern and Central time zones.
Candidates must be authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
Our Investors
Diverge Health is funded by GV and incubated by Triple Aim Partners, which since 2019 has partnered with entrepreneurs to co-found and launch eight companies focused on improving the quality, experience and total cost of healthcare.
At Diverge Health we believe that a diverse set of backgrounds and experiences enrich our teams and enable us to realize our mission. If you do not have experience in all areas detailed above, we encourage you to share your unique background with us and how it might be additive to our team.
Special Considerations
Diverge Health is dedicated to the principles of Diversity, Equity and Inclusion and Equal Employment Opportunities for all employees and applicants for employment. We do not discriminate on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, reproductive health decisions, family responsibilities or any other characteristic protected by the federal, state or local laws. Our decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance and business needs.
At this time, we are unable to support hiring in Alaska and Hawaii due to our primary operations being based in the Eastern and Central time zones.
Candidates must be authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.