Health Coach (Illinois)

Diverge Health; Springfield (IL); Hybrid; USD 27,276 - 38,848; Full time

Job summary

Diverge Health is seeking prospective Health Coaches to help improve patient outcomes for Medicaid recipients. As a Health Coach, you will engage with patients, educate them about their health conditions, and support them in navigating healthcare systems. Training includes extensive hands-on experience, mentorship, and a commitment to patient engagement. Ideal candidates will have strong interpersonal skills and a minimum of 2 years in customer service or related fields. The hourly rate is $24.00, with performance-based bonuses possible.

Qualifications

• 2+ years of experience in customer service, community work, teaching, case management, or other people-centered roles.
• High School diploma or GED required (some college or healthcare experience preferred).
• Comfort with technology and adaptability, experience using systems like Salesforce or willingness to learn.

Responsibilities

• Conduct one-on-one coaching sessions in homes or community settings, building trusted relationships with up to 20 patients each week.
• Educate patients about chronic conditions such as diabetes, COPD, asthma, CHF, and hypertension.
• Help patients engage or re-engage with primary care, including scheduling visits and ensuring follow-up.

Skills

Customer service experience

Interpersonal skills

Organizational skills

Adaptability

Problem-solving skills

Education

High School diploma or GED

Tools

Salesforce

Job description

At Diverge Health we are passionate about improving health access and outcomes for those most in need. We partner with primary care providers to improve the engagement and management of their Medicaid patients, offering specialized resources and clinical programs to close care gaps. Our teams address medical, social, and behavioral patient needs, lower healthcare costs, and improve lives. Guided by our core values of humility, continuous learning, and feeling the weight, we strengthen communities from within, unlocking people’s ability to live their healthiest lives.

This is a prospecting post for future Health Coach opportunities. While we don’t have an active opening right now, we encourage you to apply so we can reach out when a position becomes available.

What You’ll Learn

Training at Diverge Health is immersive, hands‑on, and designed to fully prepare you for success as a Health Coach. It’s a core part of your journey—building the skills, confidence, and support network you’ll need to thrive in this role.

During the initial 17‑week training period, you’ll participate in daily live instruction, interactive learning modules, role plays, teach‑backs, and practice sessions with real patients. You’ll then move into an apprenticeship phase for approximately two additional months, working alongside experienced coaches and receiving ongoing feedback and mentorship.

What To Expect

• Full‑time commitment: Training runs 8 hours a day, with two days per week in‑office.
• Hands‑on practice: frequent assignments, role plays, and feedback to build confidence and skill.
• Real‑world preparation: learn about Motivational Interviewing, care coordination, and how to help patients navigate social needs such as food, housing, and transportation.
• Culture of support: dedicated trainers, clinical mentors, and peer cohorts guide you every step of the way.

At the end of your apprenticeship, you’ll complete a sign‑off process to begin full‑time patient care with the knowledge, tools, and community to succeed.

What You’ll Do

As a Health Coach, you will be a trusted partner to patients, helping them understand their conditions, stay engaged in their care, and take practical steps toward better health. You’ll work closely with a care team of clinicians to coordinate care and support patients holistically.

Key areas you’ll add value

• Conduct one‑on‑one coaching sessions in homes or community settings, building trusted relationships with up to 20 patients each week.
• Educate patients about chronic conditions such as diabetes, COPD, asthma, CHF, and hypertension.
• Motivate and empower patients through goal setting, accountability, and culturally sensitive health coaching.
• Help patients engage or re‑engage with primary care, including scheduling visits and ensuring follow‑up after hospitalizations.
• Support care coordination by reviewing charts, confirming appointments, and helping patients prepare for visits.
• Guide patients in identifying and accessing community, health plan, and government resources (e.g., food assistance, housing, transportation) using resource directories and other tools.
• Document patient encounters and progress accurately in our internal database‑Salesforce to inform the broader care team.
• Collaborate with Nurse Practitioners and Social Workers to facilitate case reviews and support patients with complex needs.
• Communicate patient risks or complications promptly to clinical team members for follow‑up and triage.
• Support other tasks as needed to best meet the needs of the patient, their primary care provider, or the care team.

What You’ll Bring

• 2+ years of experience in customer service, community work, teaching, case management, or other people‑centered roles.
• High School diploma or GED required (some college or healthcare experience preferred).
• Strong interpersonal and organizational skills; able to build rapport quickly and follow through consistently.
• Comfort with technology and adaptability, experience using systems like Salesforce or willingness to learn.
• Ability to work independently and collaboratively across a care team.
• Commitment to health, wellness, and supporting others in achieving their goals.
• Local travel on a regular basis—required (up to 70%) within the surrounding community.

Who We’re Looking For

• Empathetic, humble, and conscientious—you inspire trust and motivation in others.
• Comfortable with change and ambiguity; self‑directed and adaptable in a fast‑paced environment.
• A practical problem solver who acts quickly and thoughtfully to move work forward.
• Skilled at building authentic connections with people from all walks of life.
• Curious, open to feedback, and driven by continuous learning.
• A strong ambassador for Diverge Health’s mission, values, and purpose.

In‑Person Training & Work Requirements

This role includes in‑person training and patient visits. Employees living more than 60 minutes from the Diverge office during typical commuting hours may be eligible for an exemption from in‑person training requirements. Office location is subject to change based on market needs.

Compensation

• Hourly rate: $24.00
• Eligible for consideration of an annual performance‑based bonus, contingent on individual contributions and overall company goals.

Our Investors

Diverge Health is funded by GV and incubated by Triple Aim Partners, which since 2019 has partnered with entrepreneurs to co‑found and launch eight companies focused on improving the quality, experience and total cost of healthcare.

Special Considerations

Diverge Health is dedicated to the principles of Diversity, Equity and Inclusion and Equal Employment Opportunities for all employees and applicants for employment. We do not discriminate on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, reproductive health decisions, family responsibilities or any other characteristic protected by the federal, state or local laws. Our decision to hire, promote, discipline, or discharge will be based on merit, competence, performance and business needs.

At this time, we are unable to support hiring in Alaska and Hawaii due to our primary operations being based in the Eastern and Central time zones.

Candidates must be authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.