Senior Associate, Network Analytics

Diverge Health; United States; On-site; USD 100,000 - 110,000; Full time

Job summary

Diverge Health is seeking a Senior Associate, Network Analytics to own provider data and support payer relationships across markets. You will manage end-to-end roster processes, ensure data accuracy, and collaborate with cross-functional teams to drive network growth.

The role requires 3–5 years in analytics/healthcare ops, a Bachelor's, and advanced Excel; Salesforce CRM experience is a plus. The team values humility, continuous learning, and impact.

Qualifications

• 3–5 years of experience in consulting, data and analytics, or healthcare operations.
• Bachelor's degree in business, healthcare administration, or a related field.
• Advanced Excel skills with large datasets.
• Proficiency in Salesforce or comparable CRM; system builds or testing a plus.
• Strong analytical ability; interpret data trends and identify gaps.
• Exceptional attention to detail and high accuracy.

Responsibilities

• Lead end-to-end roster operations and ensure contract accuracy before submission.
• Build expertise across markets, payer relationships, and provider hierarchies.
• Maintain and audit roster data across Salesforce, SharePoint, and related systems.
• Collaborate with Tech and Ops to integrate roster data into Salesforce and drive system design.
• Identify and redesign inefficient workflows; drive adoption and consistent execution.
• Support onboarding of new practices and ensure data accuracy across platforms.

Skills

Advanced Excel

Salesforce

Analytical ability

Attention to detail

Communication skills

Education

Bachelor's degree in business, healthcare administration, or related field

Tools

Salesforce

Job description

At Diverge Health we are passionate about improving health access and outcomes for those most in need. We partner with primary care providers to improve the engagement and management of their Medicaid patients, offering independent practices with specialized resources and clinical programs to close gaps in care. Our teams work to address medical, social and behavioral patient needs, lowering healthcare costs and improving patient lives. Guided by our core values of humility, continuous learning and feeling the weight, our team is on a mission to strengthen communities from within, unlocking people's ability to live their healthiest lives.

We are looking for a Senior Associate, Network Analytics

to join our team!In this role, you will serve as the organization's subject matter expert on our provider network — owning the accuracy, integrity, and management of practice and provider data that directly underpins our payer relationships, contract compliance, and network growth. If you are someone who takes real pride in load-bearing work, holds yourself to a high accuracy standard, and is motivated by knowing that what you produce makes downstream operationspossible,this role was built for you.

What You'll Do

As the Senior Associate, Network Analytics you will sit at the center of our network operations — managing end-to-end roster processes, building deep expertise across our markets and payer relationships, and partnering closely with Payer Account Management, Network Development, Practice Operations, and Market Presidents to keep our provider data accurate, complete, and actionable. You will bring analytical rigor and operational precision to everything from payer submissions and contract accuracy reviews to CRM development and process improvement, helping us build the systems and workflows that will support Diverge's continued growth.

Key area you'll add value

• Lead end-to-end roster operations, including contract accuracy review, payer submission gatekeeping, final submission delivery to Payer Account Management, and ongoing master roster maintenance — ensuring every submission is complete andaccuratebefore it moves forward
• Build and sustain deepexpertiseacross our market practices, provider hierarchies, payer alignments, and contractual nuances; produce network maps, analytics, and insights that inform strategy and support leadership and field teams
• Manage complex Excel-based rosters andmaintainaccuratenetwork data across Salesforce, SharePoint, and related systems; conduct regular self-audits, enforce version control, and surface data integrity issues before they reach downstream stakeholders
• Partner with Technology and the Senior Manager of Strategic Operations to help bring roster data into Salesforce, contributing to system design discussions, vendor evaluations & implementations, UAT, and build validation with real operational knowledge
• Continuouslyidentifyinefficiencies in network operations workflows and lead the redesign and implementation of better processes; document changes, drive adoption, and ensure consistent execution across markets
• Collaborate with Practice Operations and Practice Liaisons to gather roster updates, support new practice onboarding, and ensure data accuracy across platforms; provide flexible operational support as our team grows

What You Bring

• 3–5 years of experience in consulting, data and analytics, or healthcare operations; a background combining analytical rigor with operational execution is strongly preferred
• Bachelor's degree in business, healthcare administration, or a related field
• Advanced Excel skills — you are comfortable managing large, complex datasets with precision and consistency
• Proficiencyin Salesforce or a comparable CRM; experience contributing to system builds or testing is a strong plus
• Strong analytical ability — you can interpret data trends,identifygaps, and translate findings into clear, actionable summaries
• Exceptional attention to detail; you catch errors before they reach others and hold yourself to a high accuracy standard
• Strong organizational and communication skills, written and verbal, with the ability to manage multiple workstreams and proactively engage stakeholders at all levels around complex data

Preferred Experience

• Familiarity with healthcare systems, payer and provider dynamics, and primary care operations
• Experience in a growth-stage or startup environment

Personal Characteristics

• You listen carefully, ask good questions, and approach your work with the kind of humility that makes you a trusted partner across teams — people know they can rely on you.
• Genuinely curious, you are motivated to become a true expert on our markets, not just to manage the data in front of you — you want to understandthe whybehind it.
• You are resilient and adaptable, comfortable operating in a fast-paced environment where priorities can shift, and you stay steady and solutions-focused when they do.
• Process-driven with a bias toward action, you do not just flag inefficiencies — you lead the work to fix them and follow through until the change sticks.
• You understand that the patients in our network are counting on our operations to work well, and that knowledge gives your attention to detail and ownership a real sense of purpose.
• A strong representative of Diverge Health's mission, vision, and values in every interaction and every deliverable

This is a full-time, exempt, salaried position. Commensurate on candidate experience, the expected base salary range for this role is $100,000-$110,000.

At this time, we are unable to support hiring in Alaska and Hawaii due to our primary operations being based in the Eastern and Central time zones.

Candidates must be authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Our Investors

Diverge Health is funded by GV and incubated by Triple Aim Partners, which since 2019 has partnered with entrepreneurs to co-found and launch eight companies focused on improving the quality, experience and total cost of healthcare.

At Diverge Health we believe that a diverse set of backgrounds and experiences enrich our teams and enable us to realize our mission. If you do not have experience in all areas detailed above, we encourage you to share your unique background with us and how it might be additive to our team.

Special Considerations

Diverge Health is dedicated to the principles of Diversity, Equity and Inclusion and Equal Employment Opportunities for all employees and applicants for employment. We do not discriminate on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, reproductive health decisions, family responsibilities or any other characteristic protected by the federal, state or local laws. Our decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance and business needs.

At this time, we are unable to support hiring in Alaska and Hawaii due to our primary operations being based in the Eastern and Central time zones.

Candidates must be authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.