Senior Associate, Merchant Strategy & Operations

Doordash; San Francisco (CA); On-site; USD 78,000 - 115,000; Full time

Job summary

An established industry player is seeking a Senior Associate for Merchant Strategy & Operations to enhance merchant success on their platform. This role involves strategizing, analyzing data, and collaborating across teams to implement initiatives that improve merchant experiences. The successful candidate will have a strong analytical background, excellent problem-solving skills, and a proactive mindset. Join a forward-thinking company that values diversity and innovation, where your contributions will directly impact the growth of local economies and the success of merchants. If you're ready to take on challenges and drive change, this opportunity is for you.

Benefits

401(k) plan with employer match

Paid time off

Paid parental leave

Wellness benefits

Medical benefits

Dental benefits

Vision benefits

Disability insurance

Mental health program

Qualifications

• 2-3 years experience in consulting, strategy, or operations.
• Proven track record of managing cross-functional initiatives.

Responsibilities

• Drive impact and solve problems through detailed analysis.
• Build strategies to help merchants succeed on the platform.

Skills

Data-driven decision-making

Cross-functional collaboration

Problem-solving

Analytical skills

Communication skills

Proactivity

Education

Bachelor’s degree

Tools

SQL

Excel

Job description

Senior Associate, Merchant Strategy & Operations

About the Team

On the Merchant Strategy & Operations team, our mission is to have best-in-class restaurant selection for Consumers and build products and services for our Merchants to grow their businesses profitably on DoorDash. We work on problems ranging from acquiring and onboarding new merchants to building a positive experience and solving pain points for existing merchants, to growing their sales through new products and services.

About the Role

As a Merchant Strategy & Operations Senior Associate at DoorDash, you will drive impact and solve problems by digging into details, executing quickly in the face of ambiguity, and building strong cross-functional collaboration. You will own the end-to-end strategy and execution that shape the success of merchants on our platform.

On the Merchant team, you’ll get to the lowest level of detail by speaking to merchants, partnering with our Product, Support, Marketing, Analytics and Sales teams, and analyzing our data to develop hypotheses for new ways to achieve your goals. You’ll test these hypotheses in the market and refine your approach to develop best-in-world solutions. As part of this team, you are the voice of the Merchant to the business, championing their success and helping merchants thrive and retain our platform.

In this role, you will report to the Senior Manager of Merchant Strategy & Operations.

You're excited about this opportunity because you will…

• Strategize – Build the strategy for helping merchants succeed once they’re live on DoorDash by providing fast and seamless solutions when merchants face issues, minimizing operational friction.
• Experiment, Analyze and Implement – Use data-driven decision-making and sound business judgment to drive go-to-market & execution for new initiatives to help merchants have the best experience on DoorDash.
• Influence – Work cross-functionally with our product, operations, marketing, sales, finance, and analytics teams to land key initiatives.

We're excited about you because…

• You have a Bachelor’s degree or higher.
• You have 2-3 years of experience in consulting, strategy, operations, banking, technology, or related experience; high-growth or early-stage startup experience and experience leading a team are a plus.
• You have a proven track record of working on highly cross-functional initiatives, managing towards ambitious goals, and succeeding in complex environments.
• You’re an owner / self-starter – You have a bias towards action and are proactive in identifying opportunities and solutions, and areas to add value.
• You’re naturally curious – You always look for ways to innovate and improve.
• You’re a problem solver – You solve problems from first principles and resist “this is how it’s always been done” thinking.
• You’re analytical – You let data win arguments, and you’re comfortable pulling your own data in SQL or modeling in Excel.
• You’re gritty – You roll up your sleeves and do whatever it takes to make things successful.
• You’re persuasive and a relationship-builder – You leverage clear, concise communications (both written and verbal) to influence and motivate people at all levels across a variety of job functions.

Compensation

The successful candidate's starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package for all regular employees that includes a 401(k) plan with an employer match, paid time off, paid parental leave, wellness benefits, and several paid holidays. Paid sick leave in compliance with applicable laws (i.e. Colorado Healthy Families and Workplaces Act).

Additionally, for full-time employees, DoorDash offers medical, dental, and vision benefits, disability and basic life insurance, family-forming assistance, a commuter benefit match, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

The base pay for this position ranges from our lowest geographical market up to our highest geographical market within the United States.

$78,200 — $115,000 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.