Senior Associate, Merchant Strategy & Operations

DoorDash; New York (NY); On-site; USD 78,000 - 115,000; Full time

Job summary

An established industry player is seeking a Senior Associate for their Merchant Strategy & Operations team. In this dynamic role, you will lead the strategy and execution for merchant applications, enhancing user access and permissions. Your analytical mindset will drive data-informed decisions and innovative solutions, while your collaborative spirit will foster partnerships across various teams. Join a forward-thinking company dedicated to empowering local economies and making impactful decisions that resonate with diverse users. If you're a proactive problem-solver eager to make a difference, this opportunity is for you!

Benefits

401(k) plan with employer matching

Paid time off

Paid sick leave

16 weeks of paid parental leave

Wellness benefit

Commuter benefit match

Medical benefits

Dental benefits

Vision benefits

Mental health program

Qualifications

• 3-4 years of experience in consulting, strategy, operations, or related fields.
• Strong analytical skills with experience in data analysis.

Responsibilities

• Drive strategy and execution of merchant applications to enhance satisfaction.
• Collaborate cross-functionally to implement key initiatives.

Skills

Analytical Skills

Problem Solving

Communication Skills

Data-Driven Decision Making

Self-Starter Attitude

Education

Bachelor's Degree

Tools

Excel

SQL

Job description

Senior Associate, Merchant Strategy & Operations

San Francisco, CA; New York, NY; Seattle, WA; Chicago, IL; Denver, CO; Austin, TX; Atlanta, GA

About the Team

On the Merchant Strategy & Operations team, our mission is to have best-in-class restaurant selection for Consumers and build a platform that enables the merchant to grow sustainably on Doordash. We work on solving merchant pain points by improving their tooling, solving the foundations like login and store setup, and collaborating cross-functionally for successful go-to-market launches.

About the Role

As a Senior Associate on DoorDash’s Merchant Strategy & Operations (S&O) team, you will own the strategy and success of our Merchant applications (web and mobile), including the foundations of user access and permissions. You will grow adoption and engagement by launching new features, building the product roadmap, uncovering insights in the data and merchant feedback, and testing new ideas for product-market fit. You will solve problems by digging into details, executing quickly in the face of ambiguity, and building strong cross-functional collaboration.

On the Merchant team, you’ll get to the lowest level of detail by partnering with our Engineering, Product, Sales, Finance, Marketing, and Analytics teams. You will also analyze our data to develop hypotheses for new ways to achieve your goals. You’ll test these hypotheses in the market and refine your approach to develop best-in-world solutions. And, you’ll also make sure to capture the Merchant voice in everything we do.

You will report to our Senior Manager of Merchant Strategy & Operations in this role.

You're excited about this opportunity because you will…

• Be an owner – Drive the strategy & execution of critical merchant surfaces, building a roadmap to improve merchant satisfaction with our tools and articulating goals that demonstrate merchant impact.
• Experiment, Analyze and Implement – Use data-driven decision-making and sound business judgment to run tests for product-market-fit or develop insights to inform future strategic initiatives.
• Influence – Work cross-functionally with our product, marketing, sales, support, finance, and analytics teams to land key initiatives.

We're excited about you because…

• You have 3-4 years of experience in consulting, strategy, operations, technology, or related experience; high-growth or early-stage startup experience are a plus.
• Bachelors degree or higher
• You're analytical and dig deep to understand a problem, using both quantitative and qualitative data. You're comfortable modeling in Excel; SQL knowledge is a plus.
• You’re a self-starter – You have a bias towards action and are proactive in identifying opportunities to innovate and improve.
• You are a problem solver – You can independently translate high-level goals into actionable plans and consistently operate with focus and drive.
• You communicate early and often and can distill complex topics into a summary for stakeholders at all levels -- both written and verbal.

Compensation

The successful candidate's starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That's why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, paid time off and paid sick leave in compliance with applicable laws, 16 weeks of paid parental leave, a wellness benefit, and a commuter benefit match.

Additionally, for full-time employees, DoorDash offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

The base pay for this position ranges from our lowest geographical market up to our highest geographical market within the United States.

$78,200 — $115,000 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: No employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.