Associate Manager, Merchant Strategy & Operations

DoorDash; New York (NY); On-site; USD 98,000 - 145,000; Full time

Job summary

Join a forward-thinking company as an Associate Manager in Merchant Strategy & Operations, where your analytical skills will drive impactful decisions. In this dynamic role, you'll oversee the strategy and execution of initiatives that enhance the merchant experience, ensuring a high-quality selection for customers. Collaborate with cross-functional teams to analyze data, solve complex problems, and implement innovative solutions. This position offers a unique opportunity to influence the future of a rapidly growing platform, making a significant impact on local economies and the restaurant industry. If you're passionate about driving results and improving processes, this is the perfect opportunity for you.

Benefits

401(k) plan with employer match

Paid time off

Paid parental leave

Wellness benefits

Medical, dental, and vision benefits

Disability insurance

Mental health program

Qualifications

• 4+ years in consulting, strategy, or related fields; strong analytical and problem-solving skills.
• Proven ability to communicate effectively and lead cross-functional initiatives.

Responsibilities

• Drive strategy and execution for merchant selection initiatives.
• Analyze data to evaluate strategic initiatives for merchant acquisition.

Skills

Analytical Skills

Problem Solving

Communication Skills

Collaboration

SQL

Education

Bachelor's Degree

Job description

Associate Manager, Merchant Strategy & Operations

About the Team

On the Merchant Strategy & Operations team, our mission is to have best-in-class restaurant selection for Consumers and build products and services for our Merchants to grow their businesses profitably on DoorDash. We work on problems ranging from acquiring and onboarding new merchants to building a positive experience and solving pain points for existing merchants, to growing their sales through new products and services.

About the Role

As an Associate Manager on DoorDash’s Restaurant Menu team, you will drive impact by building out tooling and optimizations to improve how our Merchants build their menus. In this role, you’ll own end-to-end strategy and execution for all things related to menu experience, which will involve developing go-to-market strategies, launching experiments and supporting growth initiatives that will allow us to improve the overall quality of restaurant menus at DoorDash. You will solve problems by digging into details, executing quickly in the face of ambiguity, and building strong cross-functional collaboration.

On the Merchant team, you’ll get to the lowest level of detail by speaking to Merchants, partnering with our Support, Sales, and Product teams, and analyzing our data to develop hypotheses for new ways to achieve your goals. You’ll test these hypotheses in the market and refine your approach to develop best-in-world solutions. And, you’ll also make sure to capture the Merchant voice in everything we do.

You will report to our Manager of Merchant Strategy & Operations in this role.

You're excited about this opportunity because you will…

• Operate & Build – Drive the strategy & execution for new DoorDash Selection initiatives to help build and retain a differentiated merchant base.
• Analyze – Build models to evaluate the economics, value and opportunity costs of strategic initiatives intended to acquire and retain merchants across our platform.
• Experiment – Use data-driven decision-making to run tests or develop insights to inform strategic initiatives.
• Optimize – Build the best merchant acquisition engine so DoorDash continues to offer the highest quality selection for its customers.
• Influence & Work Crossfunctionally – Work cross-functionally across the Merchant Organization and broader DoorDash.
• Make Stuff Happen – You handle chaos and complexity, in a detailed and structured way and have a strong bias to action that brings your plans to life in execution. You aren’t afraid to roll up your sleeves to make process improvements and build scalable, repeatable solutions to day-to-day operating problems.

We're excited about you because…

• You are a proven operator - You have 4+ years of experience in consulting / strategy / business development / program management / technology / banking or related experience; high-growth or early-stage startup experience is a plus. You have a bachelor's degree or higher.
• You are analytical – You dig deep to understand a problem, using both quantitative and qualitative data; SQL knowledge or willingness to learn is required.
• You are a collaborator - You have a proven track record of leading initiatives, working cross-functionally, and succeeding in a team first environment.
• You are a problem solver – You have an ownership mentality and are excited to think about problems using first principles, inspiring action to create the future. You can independently translate high-level goals into actionable plans.
• You are a strong communicator – You communicate early and often and can distill complex topics into a summary for stakeholders at all levels -- both written and verbal. You effectively tell the story to different audiences and through different mediums - strong written and verbal communication skills are a must.

Compensation

The successful candidate's starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package for all regular employees that includes a 401(k) plan with an employer match, paid time off, paid parental leave, wellness benefits, and several paid holidays. Paid sick leave in compliance with applicable laws (i.e. Colorado Healthy Families and Workplaces Act).

Additionally, for full-time employees, DoorDash offers medical, dental, and vision benefits, disability and basic life insurance, family-forming assistance, a commuter benefit match, and a mental health program, among others.

The base pay for this position ranges from our lowest geographical market up to our highest geographical market within the United States.

$98,600 — $145,000 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply.