Senior Associate - Horizontal Operations – Leadership College

Capital One; Richmond (VA); Hybrid; USD 81,000 - 92,000; Full time

Benefits offered by this job

Performance-based incentive

Health benefits

Hybrid work policy

Job summary

Capital One’s Enterprise Learning & Development team seeks a Sr. Associate to support Leadership College operations, including flagship speaker series and centralized learning assets.

You will manage end-to-end event mechanics, maintain repositories, and drive core project workflows with stakeholders across the enterprise. You’ll bridge strategy and execution, owning critical processes, SOPs, and documentation while partnering with Learning Consultants and Program Managers to ensure seamless,

Qualifications

• High School Diploma, GED or Military Experience.
• Bachelor’s Degree preferred.
• 1 year of experience in Project Management, Process Management or Learning & Development.
• 1 year in event management or supporting tactical program logistics.
• Experience using Jira or similar systems is a plus.

Responsibilities

• Lead end-to-end execution, scheduling, room setup, virtual technology and event logistics for Leadership College’s flagship speaker series.
• Own and curate the central Learning & Development speaker repository with profiles and topics.
• Triage Jira tickets from Learning Consultants and coordinate fulfillment of course needs.
• Support scheduling and logistics for coaching intake and enterprise-wide sessions.
• Maintain Enterprise Learning Portfolio, SOPs, and project repositories.
• Update process documentation to drive efficiency and operational excellence across the team.

Skills

Organizational skills

Attention to detail

Written and verbal communication

Problem solving

Stakeholder collaboration

Project management basics

Trend analysis

Education

Bachelor’s Degree

High School Diploma / GED / Military

Tools

Jira

Knowledge bases (Google Drives)

Job description

Capital One’s Enterprise Learning & Development team is seeking a Sr.Associate to support the logistics, core workflows, and horizontal operations that make Leadership College run! In this role, you will lead operational execution across key leadership development initiatives—including our flagship executive speaker series, and centralized learning assets—partnering with stakeholders across the enterprise to create seamless, impactful experiences for our leaders.

As part of the Leadership College team, you will bridge strategy and execution. You will own critical operational processes, maintain organizational systems and project-manage inbound requests to ensure high-quality delivery across all Leadership College offerings.

How You’ll Work

Our dedicated Leadership College team works with highly engaged partners to envision and deliver the future of leadership development at Capital One. As a Sr. Associate focused on horizontal operations, you will manage end-to-end event mechanics, maintain key resource repositories and drive core project management workflows across the team.

Enterprise Program Operations & Horizontal Support

• Lead end-to-end execution, scheduling, room setup, virtual technology and event logistics for Leadership College’s flagship speaker series for enterprise leaders.
• Own and curate the central Learning & Development speaker repository, maintaining up-to-date speaker profiles, topic areas and contact history.
• Monitor, triage, and project manage incoming Jira tickets from Learning Consultants, coordinating fulfillment for Leadership College course needs and operational requests.
• Support delivery, scheduling and logistics for coaching intake and enterprise-wide coaching closed sessions.
• Own the ongoing updates, organization and integrity of the Enterprise Learning Portfolio, process documentation, team drives and project repositories.
• Continually update and refine standard operating procedures (SOPs) and process documentation to drive efficiency and operational excellence across the team.
• Partner with Learning Consultants, Program Managers and external partners to ensure all materials, logistics, and communications are prepared and seamlessly executed.

The Ideal Candidate For This Position

• Has strong organizational skills and follow-through
• Has a meticulous attention to detail
• Excellent written and verbal communication skills
• Ability to think on their feet and solve problems in real-time
• Ability to partner with multiple stakeholders to deliver events and experiences
• Foundational project management skills
• Ability to identify trends, provide recommendations for improvement, and escape as needed

Basic Qualifications

• High School Diploma, GED or Military Experience
• At least 1 year of experience in Project Management, Process Management, or Learning & Development or combination
• At least 1 year in event management or supporting tactical program logistics

Preferred Qualifications

• Bachelor’s Degree
• 2+ years of experience in Project or Process Management
• 2+ years of event management and logistics experience
• Experience using Jira or similar task and intake management systems
• Experience maintaining central knowledge bases, shared Google Drives, or portfolio assets

This role is designated as a hybrid position. You are expected to adhere to Capital One's hybrid policy regarding required on-site presence at your designated office location.

At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (e.g. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-3, and O-1, or any other forms of work authorization that require immigration support from an employer).

McLean, VA: $88,800 - $101,300 for Sr. Learning Associate

Richmond, VA: $80,800 - $92,200 for Sr. Learning Associate

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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