Senior Associate - Horizontal Operations – Leadership College

Capital One; McLean (VA); Hybride; USD 89 000 - 101 000; Plein temps

Résumé du poste

Capital One’s Leadership College is seeking a Sr. Associate to drive horizontal operations, logistics, and core workflows for leadership development programs. You will manage end-to-end event mechanics, maintain resource repositories, and coordinate cross-functional project management across the enterprise.

The role requires strong organizational skills, attention to detail, and clear communication. Hybrid work in McLean, VA with salary range $88,800–$101,300 and incentives; you will collaborate

Qualifications

• High School Diploma, GED or Military Experience.
• 1+ year in Project Management, Process Management, or Learning & Development.
• 1+ year in event management or logistics support.
• Bachelor’s Degree preferred.
• 2+ years in Project/Process Management.
• 2+ years in event management and logistics.
• Experience using Jira or similar systems.
• Experience maintaining knowledge bases and shared drives.

Responsabilités

• Manage end-to-end event mechanics and logistics for Leadership College initiatives.
• Maintain key resource repositories and drive core project management workflows.
• Coordinate inbound requests and triage Jira tickets from Learning Consultants.
• Support coaching intake and enterprise-wide coaching sessions.
• Update Enterprise Learning Portfolio, SOPs, and process documentation.
• Partner with consultants, program managers, and external partners to ensure materials and communications are prepared.

Connaissances

Organizational skills

Attention to detail

Written and verbal communication

Problem solving

Cross-functional collaboration

Project management basics

Formation

High School Diploma or GED

Bachelor’s Degree

Outils

Jira

Google Drive

Description du poste

Senior Associate - Horizontal Operations – Leadership College Capital One’s Enterprise Learning & Development team is seeking a Sr.Associate to support the logistics, core workflows, and horizontal operations that make Leadership College run! In this role, you will lead operational execution across key leadership development initiatives—including our flagship executive speaker series, and centralized learning assets—partnering with stakeholders across the enterprise to create seamless, impactful experiences for our leaders. As part of the Leadership College team, you will bridge strategy and execution. You will own critical operational processes, maintain organizational systems and project-manage inbound requests to ensure high-quality delivery across all Leadership College offerings.

How You’ll Work

Our dedicated Leadership College team works with highly engaged partners to envision and deliver the future of leadership development at Capital One. As a Sr. Associate focused on horizontal operations, you will manage end-to-end event mechanics, maintain key resource repositories and drive core project management workflows across the team.

Enterprise Program Operations & Horizontal Support Lead end-to-end execution, scheduling, room setup, virtual technology and event logistics for Leadership College’s flagship speaker series for enterprise leaders.

Own and curate the central Learning & Development speaker repository, maintaining up-to-date speaker profiles, topic areas and contact history. Monitor, triage, and project manage incoming Jira tickets from Learning Consultants, coordinating fulfillment for Leadership College course needs and operational requests. Support delivery, scheduling and logistics for coaching intake and enterprise-wide coaching closed sessions. Own the ongoing updates, organization and integrity of the Enterprise Learning Portfolio, process documentation, team drives and project repositories. Continually update and refine standard operating procedures (SOPs) and process documentation to drive efficiency and operational excellence across the team.

Partner with Learning Consultants, Program Managers and external partners to ensure all materials, logistics, and communications are prepared and seamlessly executed.

The Ideal Candidate For This Position

• Has strong organizational skills and follow-through
• Has a meticulous attention to detail
• Excellent written and verbal communication skills
• Ability to think on their feet and solve problems in real-time
• Ability to partner with multiple stakeholders to deliver events and experiences
• Foundational project management skills
• Ability to identify trends, provide recommendations for improvement, and escalation as needed

Basic Qualifications

• High School Diploma, GED or Military Experience
• At least 1 year of experience in Project Management, Process Management, or Learning & Development or combination
• At least 1 year in event management or supporting tactical program logistics

Preferred Qualifications

• Bachelor’s Degree
• 2+ years of experience in Project or Process Management
• 2+ years of event management and logistics experience
• Experience using Jira or similar task and intake management systems
• Experience maintaining central knowledge bases, shared Google Drives, or portfolio assets

This role is designated as a hybrid position. You are expected to adhere to Capital One's hybrid policy regarding required on-site presence at your designated office location.

At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (e.g. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-3, and O-1, or any other forms of work authorization that require immigration support from an employer)

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. McLean, VA: $88,800 - $101,300 for Sr. Learning Associate Richmond, VA: $80,800 - $92,200 for Sr. Learning Associate Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website.

Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days. No agencies please.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws.

Capital One promotes a drug-free workplace.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to [e-mail]

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit.