Senior Associate, GTM Systems - SevenRooms powered by DoorDash

DoorDash, Inc.; Seattle (WA); In loco; USD 101.000 - 148.000; Tempo pieno

Descrizione del lavoro

SevenRooms is seeking a Revenue Operations Business Systems Manager to optimize our GTM tech stack and drive adoption across the organization. You will own the strategic vision and the technical delivery of key systems, ensuring solutions align with revenue strategy and cross-functional needs.

You will lead enablement efforts, develop AI-driven enhancements for productivity, and collaborate on integrations within the technology ecosystem.

Competenze

• 5+ years in GTM Operations and System development or consulting (post sales functions)
• 3+ years experience with Salesforce Sales Cloud and related Support/Success ecosystem
• 2+ years of Gainsight ( CSP ) experience preferred
• Highly organized with strong project management aptitude
• Familiar with Agile development methodology and its core concepts
• Strong collaboration and ability to lead stakeholder sessions
• Experience in process flow creation, KPI adoption analytics, and change management
• Ability to work autonomously and meet deadlines

Mansioni

• Own the strategic vision and technical delivery of the systems within your purview to achieve company and departmental goals
• Drive adoption of applications by addressing usage gaps and coaching users
• Develop AI-powered solutions to boost personal productivity and enable AI capabilities across the GTM tech stack
• Translate business and process requirements into actionable documentation for development, testing, enablement, and release notes
• Lead system enablement and work with Enablement Team to design effective training plans
• Collaborate to identify and create integrations with other applications in the tech ecosystem
• Provide flex capacity to the Salesforce team by managing discovery, coordination, delivery, and communications

Conoscenze

GTM Operations

Salesforce Sales Cloud

Gainsight / CSP

Project management

Agile methodologies

Stakeholder leadership

Process flow & analytics

Communication & collaboration

Strumenti

Salesforce Sales Cloud

Gainsight

Descrizione del lavoro

About the Team

The Revenue Operations Team at SevenRooms is a group of creative problem-solvers motivated to tackle unique challenges across the business. We’re responsible for driving efficiency, productivity, and scalability across the organization by managing Salesforce and related GTM system integrations. We love what we do and we do it well, in a collaborative, fun, and inclusive environment where cross-functional partnership is key.

About the Role

As a Revenue Operations Business Systems Manager, you’ll use your strong systems experience and expertise to ensure our business applications are streamlined, effectively used, and fully adopted across the organization. You should ensure you are solving the right problem within our systems to support our revenue strategy, improve our processes, and promote growth across the go-to-market organizations.

The Revenue Operations Team is composed of innovative members driven to solve some of the more unique challenges within SevenRooms. We love what we do, and we do it well, in a work environment that is both fun and inclusive. Our team is responsible for the overall effectiveness and productivity of the organization, and we do this cross-functionally within SevenRooms to advance initiatives.

You’re excited about this opportunity because you will…

• Own the strategic vision and technical delivery of the systems within your purview with a focus on achieving company & departmental goals and desired outcomes
• Drive adoption of applications by identifying and understanding usage gaps, supporting users with individual and group coaching and training.
• Leverage and develop AI-powered solutions to enhance personal productivity while identifying, implementing, and enabling AI capabilities that improve efficiency, scalability, and user outcomes across the go-to-market technology ecosystem.
• Effectively translate business and process requirements into actionable documentation for technical development, user testing scenarios, enablement reference materials, and release documentation
• Lead and facilitate system enablement while collaborating with the Enablement Team to devise an effective user training plan, fostering user engagement and successful system adoption.
• Collaborate within the Revenue Operations team to identify and create effective integrations with other applications within the technology ecosystem
• Provide flex capacity to the Salesforce team as needed by owning the detailed discovery, technical coordination/delivery, and needed communications to ensure fast and efficient delivery that supports the overall needs of the Revenue organization.

We’re excited about you because…

• 5+ years in GTM Operations and System development or consulting (ideally in post sales functions like Customer Success, Service, or Implementation)
• 3+ years experience with Salesforce Sales Cloud and related Support/Success ecosystem (certified Administrator a major plus, but not required)
• You have 2+ years of Gainsight or other CSP experience (strongly preferred)
• Highly organized with strong aptitude for project management
• Familiar with Agile development methodology andits core concepts
• Highly collaborative and comfortable leading sessions with stakeholders, leadership, and internal Revenue Operations teams
• Well versed in process flow creation and gap analyses, KPI, adoption, and success metric analytics, project scoping, and change management
• Ability to work autonomously, meet deadlines, and thrive in a fast paced environment
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
• Have a great sense of humor and bring a little levity to your hard work.

We expect this position to be filled by 10/5/26.

Compensation

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants.

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

See below for paid time off details:

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for this position within the United States, including Illinois and Colorado.

$100,600 — $148,000 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Notice Regarding Use of AI and Automated Tools: To streamline our hiring process, DoorDash utilizes an automated recruitment tool called Metaview.

How it works: Metaview assists our recruiting team by evaluating job related qualifications and characteristics in connection with hiring. The tool is designed and used to support - rather than replace - human decision-making; trained personnel make final decisions with meaningful human review and oversight, and DoorDash does not use Metaview or other AI-enabled tool in a manner that has the effect of subjecting applicants or employees to discrimination based on any protected characteristic or proxy or for engaging in any protected activity under applicable law.

Data Retention, Privacy & Bias Audit: Data collected during this process is retained in accordance with our Candidate Privacy Policy https://help.doordash.com/en-us/legal/article/ax-privacy-notice and applicable state laws. In compliance with New York City Local Law 144, the independent bias audit summary for Metaview is publicly available for review at https://trust.warden-ai.com/metaview/application-review.