Senior Associate, Global People Services

Digital Realty; Dallas (TX); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Digital Realty is seeking a Sr. Associate, People Services in Dallas, TX to support the global HR People Services team. The role involves data entry, records maintenance in Oracle HCM, and handling HR tickets with a focus on accuracy and service quality.

You’ll work in a hybrid environment, collaborating with HR partners, IT, and business teams while learning the full scope of HR operations and People Services strategies.

Qualifications

• 2+ years of admin or data entry experience, preferably in HR
• Strong organizational and time-management skills with attention to detail
• Systems-minded with ability to see how work connects across teams
• Professional communicator across all levels of the organization
• Excellent written and verbal communication with proper grammar
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Customer service mindset with ability to juggle multiple priorities
• Self-motivated with ownership and reliability
• Experience identifying process improvements and automation opportunities
• Experience with HRIS systems and ticketing tools is a plus

Responsibilities

• Maintain and update employee and contractor records in Oracle HCM, including onboarding, offboarding, promotions, and job changes
• Create and manage position data within Oracle HCM to ensure accurate organizational structure
• Monitor and resolve tier 1 HR tickets, escalating issues when necessary
• Provide responsive support to employees and HR partners by addressing HR inquiries
• Perform data validation and audits to ensure HR data accuracy
• Handle compliance tasks including I-9 documentation and background checks
• Collaborate on HR projects focused on onboarding, offboarding, and data management
• Deliver excellent internal customer service to HRBPs, employees, and IT
• Support general admin functions within HR operations and people services

Job description

Job Description

Position Title:

Sr. Associate, People Services

Location:

Dallas, TX

Your role

This position offers you the opportunity to expand your skills and experience as you support the Digital Realty global HR People Services team through a variety of administrative tasks, data entry updates, answering employee’s questions, managing the HR tickets and more. You'll join the largest data center provider in the world and learn about the department and its services from a highly-talented and experienced team. As part of the team, you'll enjoy the "best of both worlds:" the close-knit atmosphere of our office (hybrid) as well as the stability and resources of a respected and growing global corporation. We are proactive about helping our people grow and develop, and as Digital Realty continues to grow, we'll be looking for proven players to move up.

What You’ll Do

• Maintain and update employee and contractor records in Oracle Human Capital Management (HCM), including onboarding, offboarding, promotions, and job changes
• Create and manage position data within Oracle HCM to ensure accurate organizational structure
• Monitor, manage, and resolve tier 1 HR tickets, escalating issues when necessary
• Provide responsive support to employees and HR partners by addressing HR-related inquiries
• Perform regular data validation and audits to ensure accuracy and integrity within HR systems
• Manage compliance-related tasks, including I-9 documentation and background checks
• Collaborate on HR projects focused on onboarding, offboarding, and employee data management
• Deliver excellent customer service to internal teams including HRBPs, employees, and IT
• Support general administrative functions within HR operations and people services

What You’ll Need

• Minimum 2 years of administrative or data entry experience, preferably in a Human Resources setting
• Strong organizational, time-management, and multitasking abilities with keen attention to detail
• Natural curiosity and a systems lens, understanding how work connects across teams and processes
• Professional and articulate communicator, comfortable interacting across all levels of the organization
• Excellent written and verbal communication skills with strong grammar, spelling, and punctuation
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Demonstrated customer service mindset and ability to handle multiple priorities with poise
• Self-motivated, goal-driven, and resourceful with a strong sense of ownership
• Reliable, punctual, and consistently dependable in delivering high-quality work
• Skilled at identifying process improvements and automation opportunities
• Experience with HRIS systems (e.g., Oracle) and ticketing tools such as ServiceNow or JIRA is a plus

A Bit About Us

Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company’s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx®) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 28 countries on six continents.

To learn more about Digital Realty, please visit digitalrealty.com or follow us on LinkedIn and X.

A Bit About Our Digital Team

HR

Our HR team are trusted advisors to colleagues across the business. We handle employee questions, recruit top talent, lead talent management initiatives, set the people strategy and work with our senior leaders to create long-term strategies and plans for the future of our business. The work is very rewarding and requires us to think strategically and have the confidence to challenge leaders when required.

What We Can Offer You

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers.

Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us.

Our Compensation Philosophy

Digital Realty offers its employees a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions. Central to our compensation philosophy is rewarding our employees for achieving the values and objectives aligned to the company's overall goals and values.