Senior Associate Director, Patient Services Tech

Vertex Pharmaceuticals LLC; Boston (MA); Hybrid; USD 164,400 - 246,600; Full time

Benefits offered by this job

Annual bonus

Equity awards

Medical benefits

Paid time off

Commuting subsidy

401(k) matching

Job summary

Vertex Pharmaceuticals is seeking an Associate Director, Patient Services Technology in Boston to lead the planning, delivery and governance of COTS and custom solutions that support patient services. You will partner with business leaders to shape capabilities and roadmaps aligned to business strategy.

This role emphasizes reliable, scalable, compliant systems, hands-on collaboration with vendors and internal teams, and building high‑performing teams in a hybrid work model.

Qualifications

• Bachelor's degree required with extensive experience in technology program delivery.
• Strong PM, business analysis and solution-design capabilities.
• Experience partnering with leadership and managing regulatory aspects.

Responsibilities

• Partner with business leaders to plan and deliver technology solutions.
• Lead evaluation, selection, implementation and maintenance of solutions.
• Develop lifecycle plans for systems and manage vendor relationships.
• Build high-performing teams and ensure compliance with regulations.
• Report on project value drivers and financial impacts.

Skills

Project management

Business analysis

Solution design

Delivery & training

Stakeholder management

Regulatory understanding

Agile methodologies

Data analysis

Communication

Problem-solving

Education

Bachelor's degree

Tools

MS Project

Visio

Excel

PowerPoint

Job description

Vertex Pharmaceuticals is seeking an Associate Director, Patient Services Technology in Boston to lead the planning, delivery and governance of COTS and custom solutions that support patient services. You will partner with business leaders to shape capabilities and roadmaps aligned to business strategy.

This role emphasizes reliable, scalable, compliant systems, hands-on collaboration with vendors and internal teams, and building high‑performing teams in a hybrid work model.