Senior Associate - Digital Account Opening

JP Morgan Chase; Columbus (OH); On-site; USD 70,000 - 100,000; Full time

Job summary

JP Morgan Chase is seeking a Senior Product Associate in the Business Banking Digital Deposit Account Opening space. You will drive product development and optimization through user research, metrics analysis, and collaboration with cross‑functional teams to shape the product roadmap and improve offerings.

You will oversee multiple initiatives across at-home and in-branch channels, working with a designated scrum team and detailed user stories.

Qualifications

• 3+ years of experience or equivalent in product management or a relevant domain.
• Proficient knowledge of the product development lifecycle.
• Experience in product lifecycle activities including discovery and requirements definition.
• Developing knowledge of data analytics and data literacy.
• Translate business needs into epics, features, and user stories with clear acceptance criteria; maintain a prioritized backlog and delivery plan.
• Working knowledge of data platforms, UI catalog, and data quality tooling.
• Hands-on Jira and agile product development practices.

Responsibilities

• Partners with the Product Manager to identify new product opportunities via user research and discovery.
• Plans upstream and downstream implications of new features on the overall product experience.
• Supports user research, journey mapping, and market analysis to inform the roadmap.
• Analyzes, tracks, and evaluates product metrics across the development life cycle.
• Writes requirements, epics, and user stories to support development with Engineering, Design and stakeholders.
• Manages Sprint Backlog, trade-offs, Agile ceremonies and ensures sprint readiness.
• Collaborates with technology teams to refine requirements.

Skills

Product management

Data analytics

Stakeholder management

Agile / Scrum

Requirements definition

Backlog management

Communication

Tools

Jira

Tableau

Splunk

Visio

Excel

PowerPoint

Job description

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.

As a Senior Product Associate in Business Banking Digital Deposit Account Opening, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

You will oversee multiple critical initiatives across at-home and in-branch channels while closely working with designated scrum team and articulated detailed requirements as stories.

Job responsibilities

• Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
• Considers and plans for upstream and downstream implications of new product features on the overall product experience
• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
• Writes the requirements, epics, and user stories to support product development by working with Engineering, Design & other stakeholders
• Manage Sprint Backlog, Trade-offs, Agile ceremonies & ensures n+2 sprint readiness
• Partner with technology teams, architecture, design and Product teams refine requirements.

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Proficient knowledge of the product development life cycle
• Experience in product life cycle activities including discovery and requirements definition
• Developing knowledge of data analytics and data literacy
• Translate business needs into epics, features, and user stories with clear acceptance criteria; maintain a transparent, prioritized backlog and delivery plan
• Working knowledge of modern data platforms, UI catalog, and data quality tooling
• Ability to transform business requirements at an epic level to strong technical requirements at a story level
• Strong stakeholder engagement and communication skills; ability to translate technical capabilities into clear business outcomes and articulate trade‑offs.
• Skilled in Excel, PowerPoint, Visio, Tableau, Splunk, and Jira
• Perform discovery tasks to support overall product organization
• Hands‑on experience with Jira and agile product development/software delivery lifecycle practices

Preferred qualifications, capabilities, and skills

• Domain expertise in Business Banking
• Emerging knowledge of product release and deployment processes
• Knowledge of Business Banking account opening and shopping flows and underlying services