Senior Associate, Dark Store and Landlord Programs

Walgreens Co.; Deerfield (IL); On-site; USD 65,000 - 102,000; Full time

Job summary

Walgreens Co. in Illinois seeks a Senior Associate for Dark Store and Landlord Programs to support and optimize store care initiatives across maintenance, energy, and asset management. You will coordinate with Real Estate, Legal, Construction & Design, and landlords to ensure program alignment with budgets and timelines.

The role emphasizes data analysis, issue resolution, and stakeholder communication to drive compliant, cost-effective outcomes across open, closed, and subleased locations.

Qualifications

• Bachelor’s degree or high school diploma/GED with at least 3 years of customer service experience.
• Experience providing customer service to internal and external customers and meeting quality standards.
• Experience collaborating with cross-functional teams in a matrix organization.
• Experience managing multiple work streams and executing projects.
• Knowledge of reporting, forecasting and financial analysis.
• Advanced Excel skills (pivot tables, VLOOKUP, etc.).
• Advanced PowerPoint and Word skills.

Responsibilities

• Manages the end-to-end deployment of store care programs aligned with company strategies, budgets, and stakeholders including service providers and suppliers.
• Provides daily support to ensure efficient and compliant delivery of services.
• Coordinates Asset Management team and external vendor (CBRE) to deliver store care programs as specified.
• Proactively identifies issues between stores and vendors and resolves them.
• Leads projects focused on asset management and energy resources while maintaining high customer service levels.
• Assists in developing and implementing store care or energy strategies to meet customer needs.
• Develops benchmarking metrics to measure store care performance and energy consumption.

Skills

Customer service

Cross-functional collaboration

Problem solving

Project management

Education

Bachelor’s degree

High School diploma / GED

Tools

Excel

PowerPoint

Word

Job description

Job Summary:

As a Senior Associate, Dark Store and Landlord Programs, you will provide strategic and operational support through data analysis, performance measurement, problem resolution, vendor management, and continuous process improvement. You will assist in managing the deployment and execution of facilities programs, including interior and exterior maintenance, asset preservation across the organization for Dark Stores and our Landlord obligated stores which include open, closed and subleased locations. This position is responsible for ensuring programs are implemented in alignment with company strategies, budgets, and operational objectives while delivering high levels of service, compliance, and customer satisfaction. This position partners with internal stakeholders across Real Estate, Legal, Property Management, Construction & Design, Engineering, and other business functions, as well as landlords, external service providers, vendors, contractors, manufacturers, and suppliers, to drive successful program outcomes. Key responsibilities include reviewing and interpreting lease documents to determine maintenance obligations, operational restrictions, and landlord responsibilities; ensuring strict adherence to contractual and regulatory deadlines; and coordinating the timely creation, assignment, and completion of work orders with the appropriate service providers and trade partners. The role serves as a primary liaison between internal business partners, landlords, municipalities, and vendors, requiring frequent communication, relationship management, and issue resolution to ensure facilities-related matters are addressed efficiently and in compliance with lease requirements. This position is responsible for identifying and resolving complex property and maintenance challenges, navigating unique circumstances, and driving solutions that protect company assets while minimizing risk. Success in this role requires exceptional organizational skills, attention to detail, strong analytical and problem-solving capabilities, the ability to manage multiple priorities in a fast‑paced environment, and a continuous learning mindset to adapt to evolving business needs, lease obligations, and operational processes.

Job Responsibilities:

• Manages the end to end deployment of store care programs (interior/exterior maintenance or energy programs) that are aligned with Company strategies, budgets, and expectations, among key stakeholders, including:
  • Individuals, departments, and divisions within the organization
  • Service providers, vendors, and/or contractors
  • Manufacturers and/or suppliers
• Provides daily support of store care programs to ensure efficient and compliant delivery of services.
• Coordinates Asset Management team members (including corporate and field based personnel) and external vendor (CBRE) to consistently deliver store care programs as specified.
• Proactively identifies any issues between a store and the vendor and work s to bring resolution.
• Spearheads projects specifically focused on the proactive management of the Company’s assets (stores, equipment, etc.) and/or utilities/energy consumption and alternative energy resources . In addition, provides a high‑level of customer service by responding to correspondence in a timely and professional manner.
• Assists with developing and implementing store care or energy program strategies to meet Customer needs.
• Develops and assesses benchmarking metrics to measure store care performance or energy consumption, and uses the metrics to analyze program success.

About Walgreens

Founded in 1901, Walgreens (www.walgreens.com) has a storied heritage of caring for communities for generations, and proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico, and leading omni‑channel platforms. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for retail pharmacy and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.

Basic Qualifications

• Bachelor’s degree OR High School diploma /GED and at least 3 years of experience responding to customer inquiries and/or resolving customer issues.
• Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
• Experience communicating and collaborating with cross‑functional teams and strategic business partners in a matrix organization.
• Experience working with more than one work stream simultaneously, as well as collaborating with others on the successful implementation of a key project, initiative, rollout, etc.
• Experience identifying operational issues, recommending, and implementing strategies to resolve problems.
• Knowledge of reporting, forecasting and financial analysis.
• Advanced level skill in Microsoft Excel (for example: using AVERAGE function, merging and centering cells, printing centered page and/or creating a pivot table and VLookup, etc.).
• Advanced level skill in Microsoft PowerPoint (for example: changing picture styles, customizing animation and/or setting automatic slide timings).
• Advanced level skill in Microsoft Word (for example: adding developer tab, creating a macro, formatting table style, inserting comments and/or creating a mail merge).

Preferred Qualifications

• Experience with facilities/asset management and/or maintenance programs.
• Experience in the utilities and/or energy industry, including energy management, utilities service programs, and/or alternative energy.
• Experience developing ways of accomplishing goals with little or no supervision, depending on oneself to complete objectives and determining when escalation of issues is necessary.
• Analytical and quantitative skills in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.
• Experience with Microsoft Excel Macros development and utilization.

We will consider employment of qualified applicants with arrest and conviction records.

The Salary below is being provided to promote pay transparency and equal employment opportunities at Walgreens. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled.

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Salary Range: $65000 - $$102,375.00 / Salaried