Senior Associate, Customer Success

Freddie Mac; Chicago (IL); Remote; USD 80,000; Full time

Job summary

A leading company in 3D Simulation Software and Virtual Market Research is seeking a customer success professional. This role involves engaging with clients, providing support, and ensuring satisfaction. The position offers a competitive salary, full benefits, and a flexible remote work arrangement, fostering a culture of camaraderie and innovation.

Benefits

Medical Coverage

Dental Coverage

Vision Coverage

401k with Company Match

Generous PTO Plan

Performance Bonuses

Flexible Remote Work Arrangement

Qualifications

• 2-4 years of customer-facing experience in SaaS or retail solutions.
• Proactive problem-solving mindset.

Responsibilities

• Serve as a key point of contact for assigned clients.
• Execute onboarding and training processes for new clients.
• Track and document customer interactions.

Skills

Communication

Organizational Skills

Problem-Solving

Job description

Employer Industry: 3D Simulation Software and Virtual Market Research

Why consider this job opportunity:
- Salary up to $80K
- Full benefits package including medical, dental, and vision coverage
- 401k with company match to support your retirement savings
- Generous PTO plan allowing for work-life balance
- Opportunity for performance bonuses based on your contributions
- Flexible remote work arrangement to fit your lifestyle

What to Expect (Job Responsibilities):
- Serve as a key point of contact for assigned clients and provide exceptional customer support
- Execute onboarding and training processes for new clients
- Maintain strong, long-term relationships with clients through consistent engagement
- Track and document customer interactions, feedback, and issue resolution for continuous improvement
- Lead virtual setup for quick-turn research projects and collaborate with internal teams to resolve complex issues

What is Required (Qualifications):
- 2-4 years of customer-facing experience, preferably in SaaS or retail solutions
- Strong communication and organizational skills
- Proactive problem-solving mindset to address customer issues
- Ability to contribute to a culture of camaraderie, recognition, and innovation

How to Stand Out (Preferred Qualifications):
- Experience in virtual market research or 3D simulation software
- Familiarity with customer success methodologies and best practices
- Background in retail planning and execution
- Ability to analyze customer feedback for strategic insights

#3DSimulation #CustomerSuccess #RemoteWork #CareerGrowth #InclusiveWorkplace

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