Senior Associate - Customer Experience & Transformation

PwC; Dallas (TX); On-site; USD 77,000 - 202,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid holidays

Vacation leave

Job summary

PwC in Dallas is seeking an Sr Associate in Customer Experience to lead client projects that enhance service quality and effectiveness. You will mentor junior staff, foster strong relationships, and drive omnichannel transformation by applying diagnostic insights and process improvements.

Ideal candidates have a Bachelor's degree and 3 years in consulting or customer service roles, with knowledge of CCaaS, AI/automation, and contact center technologies. A MBA is a plus.

Qualifications

• Bachelor's Degree required.
• 3 years of consulting and/or industry roles within customer service / contact center operations.

Responsibilities

• Foster stronger client relationships to drive successful outcomes.
• Mentor junior staff to develop their skills and capabilities.
• Analyze and implement process improvements for better effectiveness.
• Collaborate with stakeholders to design impactful omnichannel strategies.
• Maintain elevated standards of project delivery and client satisfaction.
• Utilize diagnostic insights to inform strategic decision-making.

Skills

Empathy

Problem solving

Critical thinking

Strategic context

Self awareness

Data interpretation

Professional standards

Education

Bachelor's Degree

Tools

CCaaS

AI/Automation

Contact center tech

Job description

PwC in Dallas is seeking an Sr Associate in Customer Experience to lead client projects that enhance service quality and effectiveness. You will mentor junior staff, foster strong relationships, and drive omnichannel transformation by applying diagnostic insights and process improvements.

Ideal candidates have a Bachelor's degree and 3 years in consulting or customer service roles, with knowledge of CCaaS, AI/automation, and contact center technologies. A MBA is a plus.