Senior Associate - Business Analyst

New-York-Life; New York (NY); Hybrid; USD 81,000 - 116,000; Full time

Job summary

New York Life is seeking a Business Analyst to run foundational process discovery for policy administration and related operations. You will capture as-is processes, interview SMEs, and document workflows to enable modernization and system replacement.

You’ll work with product owners, technology partners, and business teams to articulate gaps, risks, and opportunities, building artifacts for architects, QA, and delivery leadership.

Qualifications

• 7+ years as a Business Analyst or similar role.
• 4+ years in Life Insurance or related industry.
• Strong facilitation and SME interviewing skills.

Responsibilities

• Lead end-to-end business process discovery across legacy and modern systems.
• Document as-is processes, workflows, decisions, handoffs, controls, and exceptions.
• Identify undocumented knowledge and manual workarounds.
• Analyze complexity, risk, and efficiency; surface data handoffs and dependencies.
• Produce structured artifacts (process maps, narratives, inventories) for tech teams.
• Support modernization efforts with factual process context.

Skills

7+ years BA

4+ years Life Insurance

Facilitation

Interviewing SMEs

Process discovery

Job description

Job DescriptionRequisition ID94497DepartmentTech Data AI VenturesJob FunctionTech Data AI VenturesLocationNew York,New York,United StatesRole Location DesignationHybrid - 3 days per weekLocation Designation: Hybrid - 3 days per weekRole Overview:The Business Analyst will play a foundational role on a newly formed Discovery team, focused on uncovering, documenting, and analyzing existing business processes that support life insurance policy administration and related operations.This role is focused on deep process discovery, institutional knowledge capture, and fact‑based clarity to enable modernization, simplification, and system replacement efforts. The analyst will work closely with business SMEs, product owners, and technology partners to establish a clear and shared understanding of how work is performed today (“as‑is”) and where complexity, risk, and opportunity exist.What You’ll Do:Business Process Discovery & DocumentationLead discovery of existing end‑to‑end business processes across legacy and modern systemsConduct interviews, workshops, and working sessions with business and technology SMEsDocument as‑is processes, workflows, decision points, handoffs, controls, and exceptionsIdentify undocumented knowledge, manual workarounds, and service processesAnalysis & InsightAnalyze discovered processes to identify complexity, duplication, risk, and inefficiencyHighlight system dependencies, integration touchpoints, and data handoffsSurface gaps between documented processes and actual executionIdentify candidate areas for simplification, standardization, or eliminationKnowledge Enablement for ModernizationProduce clear, structured artifacts (process maps, narratives, inventories) that can be consumed by:Product teamsArchitects and engineersQA and test teamsProgram and delivery leadershipSupport downstream modernization activities by providing factual process context for:System replacement decisionsDecommissioning strategiesMigration planningScope and dependency definitionStakeholder CollaborationBuild trusted relationships with technical, business and service partnersTranslate complex operational behavior into clear, technology‑agnostic languageCommunicate findings concisely to technical and business audiencesWhat You’ll Bring:Required Skills & Experience7+ years of experience as a Business Analyst, Process Analyst, or similar role4+ years of experience in Life Insurance or similar industryDemonstrated experience in business process discovery and documentationStrong facilitation and interviewing skills, especially with SMEs and operations teamsAbility to synthesize complex, ambiguous information into clear artifactsExperience working with legacy systems and large enterprise environmentsExcellent written and verbal communication skillsPreferred QualificationsExperience in life insurance, financial services, or regulated industriesFamiliarity with policy administration, servicing, underwriting, billing, or claims processesExperience supporting large‑scale modernization or transformation programsComfortable operating without predefined requirements or solutionsPay TransparencySalary Range: $81,000-$115,500Overtime eligible: ExemptDiscretionary bonus eligible: YesSales bonus eligible: NoActual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.Company OverviewAt New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact.Our diverse business portfolio creates opportunities to make a difference across industries and communities—inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you’ll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress.As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.Our BenefitsWe provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.Our Commitment to InclusionAt New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life’s leadership in this space.Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.Job Requisition ID: 94497Read More