Case Analyst

New-York-Life; Overland Park (KS); Hybrid; USD 47,000 - 67,000; Full time

Benefits offered by this job

Discretionary bonus program

Incentive program

Job summary

New York Life in Overland Park, KS seeks a Case Analyst to manage life insurance new business cases for Third Party Distribution. You will process applications, prepare policies, update case status, and ensure regulatory compliance.

Collaborate with internal teams, meet SLAs, and drive process improvements to deliver a consistent customer experience. A Bachelor's degree or equivalent and customer service experience are preferred; FINRA fingerprinting is required.

Qualifications

• Bachelor's degree or equivalent preferred.
• Customer service or administrative experience helpful.
• Strong attention to detail and ability to manage multiple priorities.
• Effective written and verbal communication skills.

Responsibilities

• Process life insurance new business applications and prepare policies.
• Update case status and maintain accurate tracking logs.
• Follow up on outstanding requirements (medical, financial, licensing).
• Ensure regulatory compliance and adherence to procedures.
• Collaborate with Sales Support, Underwriting, Licensing & Contracting, and other teams.

Skills

Customer service

Attention to detail

Organizational skills

Written and verbal communication

Independent work

Team collaboration

Education

Bachelor's degree or equivalent

Tools

Tracking tools

Job description

Job DescriptionRequisition ID94569DepartmentProduct SolutionsJob FunctionProduct SolutionsLocationOverland Park,Kansas,United StatesRole Location DesignationHybrid - 3 days per weekJob Requisition ID: 94569Location Designation: Hybrid - 3 days per weekRole OverviewThe Case Analyst is responsible for processing and managing life insurance new business cases for Third Party Distribution. This role supports the full new business lifecycle, ensuring cases are processed accurately, timely, and in compliance with regulatory and company standards. The Case Analyst partners closely with distributors, agents, and internal teams to deliver consistent, high-quality customer experience from case submission through commission payment.What You'll Do• Perform assigned life insurance new business processing activities, including good order review, electronic application completion, policy preparation, cancellations/declinations.• Maintain accurate and timely case status updates and reporting within established tracking tools and logs• Proactively follow up on outstanding requirements, including medical, financial, and licensing items• Ensure accuracy and quality of work through self-review and adherence to established procedures• Meet defined service level agreements (SLAs) and communicate proactively when service standards may be impacted• Apply best practices to drive efficient processing and identify opportunities for continuous improvement• Deliver a positive and consistent customer experience throughout the new business process• Build and maintain effective working relationships with distributor representatives through proactive communication and timely issue resolution• Provide proactive case coordination and support throughout the new business lifecycle• Collaborate with internal partners including Sales Support, Underwriting, Agent Compensation, Inforce Policy Service, Licensing & Contracting, and Conversion teams• Serve as back-up support for Concierge (Case Manager) functions for assigned distributors as needed• Ensure compliance with all regulatory, legal, and company requirements, including state regulations, Anti-Money Laundering (AML), and privacy standards• Demonstrate sound judgment in resolving issues and escalate matters appropriately to management when required• Utilize available job aids, systems, and online resources to resolve questions and issues efficiently• Complete cross-training on all new business processing functions to support business continuity and develop a comprehensive understanding of the end-to-end process• Develop and maintain working knowledge of life insurance products, illustrations, and New Business age and amount requirementsWhat You'll Bring• Bachelors degree, or equivalent combination of education and related experience, preferred• Customer service and administrative experience preferred• Strong attention to detail, organizational skills, and ability to manage multiple priorities• Effective written and verbal communication skills• Ability to work independently while contributing as part of a collaborative teamJob Level: LEVELCS3Pay TransparencySalary Range: $46,500-$66,500Overtime eligible: NonexemptDiscretionary bonus eligible: YesSales bonus eligible: NoActual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.Our BenefitsWe provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.Our Commitment to InclusionAt New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life’s leadership in this space.Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.Job Requisition ID: 94569Read More