Senior Associate, Administrative Support

Sallie Mae; Arlington (VA); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Bonus incentives

Generous PTO

401k with employer match

Medical, dental, vision

Disability insurance

Hybrid work model

Parental leave

Tuition reimbursement

Wellness program

Job summary

Sallie Mae is seeking a Senior Associate, Administrative Support to streamline day-to-day operations and support senior leadership. You will manage calendars, coordinate travel, and maintain confidential records while helping shape administrative policies and procedures.

The role involves coordinating with stakeholders, monitoring performance, and ensuring compliance with internal guidelines. A flexible hybrid work setup is available, with opportunities for professional growth and education

Qualifications

• Minimum education and experience specified: Bachelor's degree and 3+ years in administrative support.
• Strong organizational, planning, and time management skills.
• Excellent communication and interpersonal abilities.
• Ability to prioritize tasks in a fast-paced environment.
• Experience with office software and equipment.

Responsibilities

• Provide administrative support to senior management and scheduling of meetings.
• Manage calendars and travel arrangements.
• Maintain electronic and physical records, including confidential information.
• Develop and implement administrative policies and procedures.
• Oversee office supplies, equipment, and facilities.
• Build relationships with internal and external stakeholders.
• Monitor team performance and identify areas for improvement.
• Guide and support the administrative team to ensure high service quality.
• Ensure compliance with company policies and regulatory requirements.

Skills

Organizational skills

Communication

Prioritization

Problem solving

Confidentiality

Independent and team work

Flexible hours

Education

Bachelor’s degree in Business Administration/Management or related field

Tools

Microsoft Office Suite

Office management software

Job description

When you join Sallie Mae, you become a champion for all students.

We’re on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big.

Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We’re changing. Because students need a better way.

We’re looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students—and for each other.

This is where diverse backgrounds, beliefs, and perspectives matter. It’s where you’re empowered to bring your authentic self to work.

Feeling your best allows you to do your best. Our benefits take care of the whole you—from physical and mental to financial and professional. You’ll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more.

We’re obsessed with impact and making a real difference. For us, that means putting relationships first, asking “why not?” when tackling challenges, and continuously learning new skills.

Come do more than join something, change something. For students, for future generations, for the future of education.

What You’ll Contribute

The Senior Associate, Administrative Support will provide administrative support to our organization and senior management. The ideal candidate will be responsible for managing and prioritizing administrative tasks, ensuring the smooth and efficient day-to-day operations of the organization, and assisting in the implementation and improvement of administrative policies and procedures.

What You’ll Do

• Provide administrative support to senior management, including scheduling meetings, managing calendars, and coordinating travel arrangements.
• Manage and maintain electronic and physical records and files, including confidential information.
• Assist in the development and implementation of administrative policies and procedures to ensure efficient and effective operations.
• Oversee the management of office supplies, equipment, and facilities.
• Develop and maintain strong working relationships with internal and external stakeholders.
• Monitor and report on the team’s performance and identify areas for improvement.
• Provide guidance and support to the administrative support team to ensure excellent customer service is provided to all internal and external stakeholders.
• Ensure compliance with company policies, procedures, and regulatory requirements.

The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role.

What You Have

Minimum: Indicate minimum education, skills and experience required.

• Excellent organizational, planning, and time management skills.
• Strong communication and interpersonal skills, with the ability to build relationships with stakeholders at all levels.
• Demonstrated ability to prioritize tasks in a fast-paced environment.
• Experience with office software and equipment, including Microsoft Office Suite and office management software.
• Strong problem-solving and decision-making skills.
• Ability to maintain confidentiality and handle sensitive information.
• Ability to work independently and as part of a team.
• Willingness to work flexible hours as needed.

Preferred: Indicate “nice to haves” regarding education, skills, and experience.

• Bachelor's degree in Business Administration, Management, or a related field.
• Minimum of 3 years of experience in administrative support.

The Americans With Disabilities Act

The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the “essential functions” of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function.

Feeling Your Best Helps You Do Your Best

• Competitive base salaries
• Bonus incentives
• Generous PTO, Floating Holidays and 12 Federal Holidays observed
• Support for financial-well-being and retirement 401k with employer match
• Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more
• Employer paid short-term/long-term disability and basic life insurance
• Flexible hybrid working arrangements.
• Paid parental leave and adoption reimbursement programs
• Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware)
• Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives
• Tuition Reimbursement and Family Scholarship Programs
• Career development and training opportunities

Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law.

Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call [phone] and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.