Senior Assistant Service Manager – Auto Care Leader

Big-O-Tires; Phoenix (AZ); On-site; USD 50,000 - 80,000; Full time

Job summary

The Assistant Service Manager at Big O Tires in Phoenix, AZ leads automotive service operations, coaching advisors and technicians to deliver exceptional service and drive profitability. You will bridge customers with the team, ensure accurate diagnostics, and maintain high customer satisfaction.

Responsibilities include scheduling, repair order accuracy, communicating recommendations, and supporting the Service Manager.

Qualifications

• Minimum 3–5 years in automotive customer service or service advising.
• 1–2 years in leadership or supervisory capacity.
• Solid automotive knowledge of vehicle systems, common repairs, and repair processes.

Responsibilities

• Greet customers promptly and understand their vehicle service needs.
• Lead and coach service advisors and support staff to ensure high-quality interactions and efficient operations.
• Act as liaison between customers, service advisors, and technicians to diagnose issues and determine repairs.
• Provide clear explanations of services, pricing, timelines, and changes to build trust.
• Oversee service appointment scheduling, workflow, repair order accuracy, and timely follow-ups for customer satisfaction.

Skills

Leadership

Customer service

Communication

Team motivation

Problem solving

Attention to detail

Education

High school diploma

Associate degree or higher

Tools

AllData

Identifix

Job description

The Assistant Service Manager at Big O Tires in Phoenix, AZ leads automotive service operations, coaching advisors and technicians to deliver exceptional service and drive profitability. You will bridge customers with the team, ensure accurate diagnostics, and maintain high customer satisfaction.

Responsibilities include scheduling, repair order accuracy, communicating recommendations, and supporting the Service Manager.