Senior Assistant Customer Support

Gainwell Technologies; West Virginia; Hybrid; USD 27,000 - 39,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Flexible vacation policy

Educational assistance

Job summary

Gainwell Technologies is hiring a Call Center Representative for a remote WV position. The role supports health plan members with a professional, Internet-based environment, requiring HIPAA knowledge and strong communication.

The position requires 1 year of call center experience, reliable broadband, and availability 7:00 AM–7:00 PM ET. Pay starts at $16/hour with a potential annual range reflecting regional factors and benefits from day one.

Qualifications

• Call Center Experience – Minimum 1 year.
• Must have current access to High Speed Internet (min speed 25 Mbps download / 8 Mbps upload).
• Must be available to work an 8 hour shift between 7 AM and 7 PM Monday through Friday.
• Starting Shift will be 10:30 AM – 7:00 PM for an indefinite period.
• Experience in Health Care with HIPAA Privacy Rules; CPT and ICD-10 terminology.

Responsibilities

• Handle incoming calls and provide member support with a professional tone.
• Multi-task while navigating systems and maintaining accuracy.
• Collaborate with team to ensure member questions are addressed promptly.

Skills

Call center experience

Communication skills

Keyboarding

MS Office

Teamwork

Job description

Call Center Representative - Remote WV

Date: Sep 4, 2026

Location: Any city, WV, US, 99999

Work Mode: Virtual (Exception only)

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

As aCall Center Representative - Remote WVat Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position.

Your role in our mission

• Call Center Experience – Minimum 1 year
• Must have current access to High Speed Internet (minimum speed higher than 25MBS download and 8MBS upload)
• Must be available to work an 8 hour shift between 7AM and 7 PM Monday thru Friday
• Starting Shift will be 10:30 AM – 7:00 PM for an indefinite period of time.
• Must have a private work area, free from distractions for duration of workday
• If there are distractions during the interview, there will be distractions when working – we will pass on the candidate
• Experience in Health Care industry with an understanding of HIPAA Privacy Rules
• Knowledge of CPT and ICD10 terminology

What we're looking for

• Call Center Experience – Minimum 1 year
• Effective communication skills with professional tone and poise
• Proficient Keyboarding skills with the ability to multi-task and remain focused
• Basic computer skills / knowledge of Microsoft Office
• Ability to work alone and with a team

What you should expect in this role

Must live in West Virginia

The pay rate for this position is $16.00 per hour

• In order to effectively work as a teleworker with Gainwell, employees Broadband Internet connections, should have a minimum speed of24MBS downloadand8 MBS upload. Greater speeds will of course provide better performance.
• To Test your internet download and upload speed:
• Go toGoogle
• Search forInternet Speed Testor clickhere.
• Associates must be available to work between the hours of 7:00 AM - 7:00 PM Eastern Time.
• Assessment Requirement As part of our interview process, candidates will be required to complete a skills and competency assessment before advancing to the next stage of the selection process.

Employee Benefits & Perks:

• Health benefits (medical, dental, and vision) begin on Day 1 of employment.
• 401(k) with company match and additional benefits become available within the first few months.
• Employees can take advantage of the flexible vacation policy after 90 days of employment. Any exceptions require manager approval before the employee's start date at Gainwell.

The deadline to submit applications for this posting is October 19, 2026.

#LI-REMOTE #LI-PP1 #LI-CM1

The pay range for this position is$27,200.00-$38,900.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.