Senior Assistant Business Process Services

Gainwell Technologies; Tucker (GA); On-site; USD 31,000 - 44,000; Full time

Benefits offered by this job

401(k) employer match

Comprehensive health benefits

Educational assistance

Flexible vacation policy

Job summary

Gainwell Technologies in Tucker, GA is seeking a Senior Assistant Business Process Services to support outsourced processing and drive quality improvements. You will perform standard processing, learn the client's business, and ensure adherence to service level agreements.

This role emphasizes confidentiality, teamwork, and the ability to multi-task in a dynamic environment. A high school diploma and 2+ years in BPM delivery are required, with experience using business solutions software.

Qualifications

• High school diploma or G.E.D. required.
• 2+ years of experience with business process service delivery, preferably in outsourcing.
• Experience with client products/services and relevant industry familiarity.
• Proficient with business solutions software.

Responsibilities

• Performs standard, recurring processing and quality tasks for outsourced services.
• Learns client's business and supports efficient procedures and SLAs.
• Interprets, audits, and reconciles reports; prepares standard management/client reports.
• Handles confidential data according to policy and security guidelines.

Skills

Multi-task

Organization skills

Work independently

Team collaboration

BPM delivery experience

Education

High school diploma or G.E.D.

Tools

Business solutions software

Job description

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Senior Assistant Business Process Services

Date: Sep 3, 2026

Location: Tucker, GA, US, 30084-7060

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Essential Job Functions

• Performs standard, recurring processing and quality tasks in support of outsourced services within a specific industry and functional area. Demonstrates knowledge and skill in assigned work processes.
• Develops understanding of the client's business and applies knowledge to support efficient procedures and adherence to service level agreements. Contributes to problem identification and resolution.
• Interprets, audits and reconciles reports for accuracy or completeness. Prepares and maintains standard reports for management and clients.
• Handles company confidential data according to policy and guidelines. Adheres to existing security policies and procedures.

Basic Qualifications

• High school diploma or G.E.D.
• Two or more years of experience with business process service delivery and improvement, preferably in an outsourcing environment
• Experience working with client company product and/or services
• Experience working with client company industry and/or functional area
• Experience working with business solutions software

Other Qualifications

• Personal computer and business solutions software skills
• Organization skills to balance and prioritize work
• Ability to multi-task
• Ability to work independently and as part of a team

What you should expect in this role

The pay range for this position is$30,500.00-$43,500.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.