Senior Area Manager, Case Management - Hybrid/Remote

MML US Inc; San Diego (CA); Hybrid; USD 120,000 - 150,000; Full time

Benefits offered by this job

Medical benefits

Dental and vision coverage

Equity opportunities

401(k) plan

Job summary

Mainstay Medical in San Diego is seeking an Area Manager, Case Management to lead a team of Case Managers and directly manage a patient portfolio through implant. You will partner with Patient Access, Market Access, Clinical, Sales, and Operations to ensure seamless care and strong outcomes.

Balance hands-on patient work with people leadership in a growing organization, while driving performance, engagement, and continuous improvement through data and KPIs.

Qualifications

• Bachelor’s degree in nursing, healthcare, business, or related field or equivalent healthcare experience.
• 5+ years in case management, care coordination, patient access, reimbursement, or healthcare operations.
• 2+ years of leadership, team lead, or people management experience preferred.

Responsibilities

• Manage, coach, and develop a team of Case Managers, including hiring, onboarding, performance reviews, and development planning.
• Set performance and patient experience standards; monitor workload, capacity, and resource allocation.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Serve as primary escalation point for complex patient, provider, field, and operational issues.
• Maintain an active patient portfolio and coordinate with patients, providers, field sales, and internal stakeholders from identification through implant.
• Lead complex cases and maintain visibility into high-priority, stalled, or at-risk patients.
• Model best practices in patient engagement, communication, documentation, and case progression.
• Drive patient progression across all phases of treatment; establish and monitor KPIs.

Skills

Leadership

Coaching

Team management

Communication

Analytical thinking

Problem solving

Education

Bachelor’s degree in nursing, healthcare, business, or related field

Tools

Salesforce or similar cloud-based systems

Job description

Mainstay Medical in San Diego is seeking an Area Manager, Case Management to lead a team of Case Managers and directly manage a patient portfolio through implant. You will partner with Patient Access, Market Access, Clinical, Sales, and Operations to ensure seamless care and strong outcomes.

Balance hands-on patient work with people leadership in a growing organization, while driving performance, engagement, and continuous improvement through data and KPIs.