Senior AR Team Lead – Remote, Payer Expert & Mentorship

Cardinal Health; Madison (WI); Remote; USD 57,000 - 82,000; Full time

Job summary

Cardinal Health is seeking an Analyst Team Lead for the AR Payer Pod to act as the senior operational resource, providing SME guidance on billing, payer requirements, and claims resolution. You will mentor the team, handle complex issues, and ensure adherence to policies and performance goals.

Based in the US, this full-time role involves leading day-to-day operations, coaching staff, and driving process improvements to maximize reimbursement and minimize denials.

Qualifications

• High School diploma or equivalent.
• 3 years’ experience with insurance billing and processing claims preferred.
• 3 years’ experience with Medicare claims, and Medicare and private insurance verification preferred.
• Knowledge of insurance portals; familiarity with medical/insurance terms.
• Full knowledge of all areas of collections preferred.
• Proficiency in basic math and business calculations.
• Working knowledge of computer/data entry and learning new systems.
• Basic level of MS Office proficiency.

Responsibilities

• Serve as SME for AR processes, billing regulations, payer requirements, and claims resolution.
• Provide day-to-day leadership and technical support to AR Representatives.
• Escalate complex billing, claims, payer, and account issues.
• Monitor team performance and support departmental initiatives.
• Coach, mentor, and train team members to ensure best practices and consistency.
• Assist leadership with productivity, quality metrics, and policy compliance.
• Document performance observations and assist with personnel matters.
• Lead or coordinate escalation projects for high-priority accounts.

Job description

Cardinal Health is seeking an Analyst Team Lead for the AR Payer Pod to act as the senior operational resource, providing SME guidance on billing, payer requirements, and claims resolution. You will mentor the team, handle complex issues, and ensure adherence to policies and performance goals.

Based in the US, this full-time role involves leading day-to-day operations, coaching staff, and driving process improvements to maximize reimbursement and minimize denials.