Senior APS Supervisor: Lead Investigations & Team

State of Washington; Everett (WA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Orca Card transportation

10% assignment pay for unannounced in-

Job summary

State of Washington’s DSHS, Adult Protective Services, seeks a Social Service Specialist 5 (APS Supervisor) in Everett to lead a unit of investigators and ensure compliant, thorough case handling. You will train staff, supervise investigations, and coordinate with law enforcement and courts to protect vulnerable adults.

The role emphasizes leadership, policy adherence, and timely case closure, with responsibilities spanning hiring, scheduling, and performance management across the team.

Qualifications

• Demonstrates thorough understanding of state laws and policies governing adult protective services.
• Directs a team through complex casework while maintaining professional standards.
• Develops staff capabilities through structured training and feedback.
• Builds strong relationships with staff, courts, law enforcement, and community partners.

Responsibilities

• Supervise a unit of Social Service Specialists who investigate abuse, neglect, abandonment, self-neglect, and financial exploitation of vulnerable adults.
• Train new and current staff on investigation steps and current agency policy and procedures, long-term care manual, WAC, and Management Bulletins.
• Review case files for thoroughness and accuracy, and approve or return investigations for more work.
• Manage a small caseload and cover investigations when staff are on leave.
• Set expectations for staff performance, complete evaluations, and take corrective or disciplinary action when needed.
• Assign and audit casework to keep it distributed fairly and moving on schedule.
• Hold monthly one-on-one meetings, case staffing sessions, and unit meetings.
• Coordinate with law enforcement, courts, tribal governments, and community agencies on shared cases.
• Participate in hiring, including interviews, reference checks, and hiring recommendations.
• Testify in judicial or administrative hearings related to APS cases.
• Respond to client and constituent concerns, and report critical incidents through the proper channels.
• Review reports and data to track the unit's workload and progress.

Skills

Investigative knowledge

Leadership

Coaching

Communication

Trusted professional judgment

Planning

Adaptability

Equity commitment

Education

Master's degree in Social Services/Human Services/Behavioral Sciences/Criminal Law/Justice

Bachelor's degree in Social Services/Human Services/Behavioral Sciences/Criminal Law/Justice

Job description

State of Washington’s DSHS, Adult Protective Services, seeks a Social Service Specialist 5 (APS Supervisor) in Everett to lead a unit of investigators and ensure compliant, thorough case handling. You will train staff, supervise investigations, and coordinate with law enforcement and courts to protect vulnerable adults.

The role emphasizes leadership, policy adherence, and timely case closure, with responsibilities spanning hiring, scheduling, and performance management across the team.