Senior Applications Systems Analyst - Registration and Billing

Dartmouth Health; Lebanon (NH); Remote; USD 78,000 - 124,000; Full time

Job summary

Dartmouth Health is seeking a systems analyst to build and maintain the Epic Professional Billing (PB) application, providing technical support for billing and financial operations. The role includes backup duties for Epic Hospital Billing (HB) and involvement in other information system initiatives across billing operations.

The ideal candidate has PB/SBO (primary) certification, with PB Claims certification a plus, and strong leadership, communication, and organizational skills.

Qualifications

• Bachelor’s degree with five (5) years of relevant work experience or the equivalent preferred.
• Self-directed, flexible, and strong organizational, analytical, and self-motivational skills.
• Strong verbal, written, and listening skills to communicate with peers, supervisors, and internal customers.
• Attention to detail and dependability.
• Ability to make decisions independently, but work within a team to support the department.
• Ability to handle fluctuating workloads while meeting deadlines.
• Has vendor application certification/proficiency or earns it within 12 months of hire (Epic). Maintains certification per vendor requirements.

Responsibilities

• Collaborates with business analysts, project leads, and IT teams to ensure service availability, prompt issue resolution, and viable solutions; maintains project tracking information.
• Shows understanding of the technical aspects of applications and their operational workflows within the department.
• Provides analysis and testing support for new or upgraded vendor or in-house systems and special projects.
• Participates in system design and process improvement projects; makes recommendations for operational improvements.
• Leads significant projects with minimal supervision; presents solutions to operations and IT teams.
• Assists departments in application system management and ensures security maintenance across supported applications.
• Performs detailed end-user analyses to troubleshoot problems and develop new functionality; improves workflows and interfacing with other systems.
• Provides training and onboarding support to team members and new staff.
• Occasional on-call rotation and off-hours project work.
• Performs other duties as required.

Skills

Analytical skills

Communication skills

Project management

Self-motivation

Team collaboration

Problem solving

Education

Bachelor’s degree

Tools

Epic PB/SBO certification

PB Claims certification

Job description

Overview

At the direction of the Manager, work collaboratively with all departments, and function independently in defining, troubleshooting, and solving software and system analysis assignments using established system analysis techniques. Demonstrate advanced ability, integrity, and innovation in applying systems analysis techniques, knowledge, and experience to the needs of the organization. Position will be responsible for build and maintenance in the Epic Professional Billing (PB) application and providing technical support for the billing and financial operational groups and other end-users. Will also develop build and support proficiencies to provide backup support for the Epic Hospital Billing (HB) and their constituent users as well as assisting with the implementation of other information system initiatives within all billing operations. Works with Manager to develop work plans, and assists in recruitment, technical development and supervision of non-senior team members. Ideal candidate would have Epic Professoinal Billing/Single Billing Office (PB/SBO) certification (primary); PB Claims certification would be a plus.

Successful analysts are able to hold discussions of the concepts involved in system design (or issue investigation) while they are not actively working with or looking at the system or documentation, and make the technology understandable to others (e.g. analysts in other IS positions, end users or organizational leadership).

Ideal candidate with strong leadership, interpersonal, communication and organizational skills desired. Must be available for evening, weekend or on call hours if needed by department.

Responsibilities

1. Collaborates with business analysts, project leads, and IT teams to ensure service availability, prompt issue resolution, and solutions are viable and consistent with established organizational practices. Maintains project tracking information.
2. Demonstrates a strong understanding of the technical aspects of applications, as well as the operational details, work flows and how applications are used in the department.
3. Provides analysis and testing functions in support of new or upgraded vendor, in-house computing systems and special projects.
4. Participates in the development and follow-up evaluation of system design and process improvement projects. Makes recommendations for operational improvements.
5. Lead significant project(s) associated with the application with minimal oversight by their lead/supervisor/manager and demonstrates strong presentation and communication skills to operational project teams. Needs to be organized with tasks needed to solve technical problems and presents solutions to operations and IT teams.
6. Assists departments in applications system management function. Develops a system to ensure the effective maintenance of security for all applications supported.
7. Performs detailed analysis with end users to troubleshoot and resolve problems, develop new functionality within the application, improve workflows, and understand how applications are used within the department and how they interface or integrate to other DH systems.
8. Provides training and assistance to team members, and new employees in department.
9. On call rotation and some project work requiring off hours, weekend, and holidays.
10. Performs other duties as required or assigned

Qualifications

• Bachelor’s degree with five (5) years of relevant work experience or the equivalent preferred.
• Must be self-directed, flexible, and have strong organizational, analytical, and self-motivational skills.
• Strong verbal, written, and listening skills are required to communicate effectively with peers, supervisors, and internal customers.
• Demonstrates work qualities of attention to detail and dependability.
• Ability to make decisions independently, but works within a team environment to provide support to department.
• Handles fluctuating workloads while working within deadlines.
• Project management skills are desired.
• For applicable positions: Has vendor application certification/proficiency or earns it within 12 months of hire (i.e. Epic application certification). Maintains certification/proficiency in accordance with vendor requirements.

Required Licensure/Certifications

None

• Remote: Fully Remote
• Area of Interest: Information Systems/Technology
• Pay Range: $77,792.00/Yr. - $124,467.20/Yr. (Based on 40 hours per week, otherwise pro rata)
• FTE/Hours per pay period: 1.00 - 1.00 - 40 hrs/week
• Shift: Day
• Job ID: 42333

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Dartmouth Health is an Equal Opportunity and Aff…? Wait.

Dartmouth Health provides reasonable accommodations to qualified individuals with disabilities and to applicants and employees with sincerely held religious beliefs in accordance with applicable law. Applicants who require an accommodation during the application or interview process may contact [e-mail] for assistance.