Senior Applications Delivery Leader — Strategic Programs

Dan Cummins Ford Lincoln; Irving (TX); On-site; USD 156,160 - 234,240; Full time

Benefits offered by this job

Medical, dental & vision coverage

401(k)

Life, disability insurance

Wellness programs

Paid time off

Job summary

Citi in Irving, Texas is seeking an Application Support Delivery Manager to lead a team of professionals delivering complex technical programs across multiple engineering groups.

You will translate strategic goals into actionable plans, manage priorities and budgets, and drive continuous improvement while communicating clearly with senior stakeholders.

Applicants should have 10+ years in technical roles, strong Jira/Confluence/Asana experience, and a Master’s degree or equivalent certifications.

Qualifications

• Minimum of 10 years of progressive experience in technical roles, with at least 3‑5 years in a direct leadership or senior management capacity, specifically overseeing end‑to‑end technical delivery, or large‑scale technical programs.
• Expert‑level proficiency with project management and collaboration tools, particularly Jira (including advanced features, reporting, and dashboard creation), and familiarity with other platforms like Confluence, Asana, or similar delivery performance tracking systems.
• Master’s degree or relevant certifications (e.g., PMP, CSM, ITIL Expert) preferred.
• Senior to advanced level experience in an Apps Support role with commensurate experience in people management.
• Experience with senior stakeholder management and ability to communicate appropriately to relevant stakeholders.

Responsibilities

• Proven ability to translate high‑level goals into actionable technical plans, manage priorities, and balance short‑term deliverables with long‑term strategic initiatives.
• Demonstrated track record of successfully managing the full program lifecycle, including planning, scheduling, resource allocation, and tracking progress across multiple engineering teams.
• Solid understanding of software development life cycles (SDLC), engineering best practices, and the ability to dive into technical details when necessary (e.g., reviewing design documents, understanding API specifications).
• Strong proficiency in various project and program management methodologies, with a proven track record of successfully applying Agile (Scrum) principles in complex technical environments. Familiarity with Waterfall or hybrid approaches where applicable.
• Exceptional communication, negotiation, and stakeholder management skills, with the ability to articulate complex technical concepts, program status, risks, and decisions to diverse audiences with varying technical backgrounds, and influence decision‑making at various organizational levels.
• Strong analytical and problem‑solving skills, with a history of implementing effective contingency plans and driving resolution of critical issues.
• Experience in establishing operational excellence, driving continuous improvement, and fostering a culture of accountability and learning within technical teams.
• Proficiency in data analysis and reporting, with the ability to create clear dashboards, status reports, and presentations that provide actionable insights.
• Innate ability to anticipate challenges, demonstrate servant leadership, and proactively drive solutions that empower teams to focus on execution.
• Demonstrated ability to build strong relationships, negotiate effectively, align diverse interests, and drive consensus across organizational boundaries.
• Experience in evaluating third‑party solutions, defining technical requirements for external integrations, and ensuring seamless collaboration to meet program needs.
• Management responsibility for a team or multiple teams, including people, budget, and planning, performance evaluation, compensation, hiring, disciplinary actions and terminations, and budget approval.

Skills

Jira

Confluence

Asana

Project management

Stakeholder management

Education

Bachelor’s degree

Master’s degree preferred

Tools

Jira

Confluence

Asana

Job description

Citi in Irving, Texas is seeking an Application Support Delivery Manager to lead a team of professionals delivering complex technical programs across multiple engineering groups.

You will translate strategic goals into actionable plans, manage priorities and budgets, and drive continuous improvement while communicating clearly with senior stakeholders.

Applicants should have 10+ years in technical roles, strong Jira/Confluence/Asana experience, and a Master’s degree or equivalent certifications.