Senior Applications Analyst (EST MHMD)

Memorial Hermann Health System; United States; On-site; USD 95,000 - 125,000; Full time

Job summary

Memorial Hermann Health System is seeking a Senior Application Analyst responsible for analysis, building, testing, and implementation of information systems and solutions. This role functions as a technical resource across complex environments and leads project planning, timelines, and training for end-users and staff.

The analyst will apply technical skills in line with Memorial Hermann’s values, supporting high-quality patient care and participation in quality improvement programs.

Qualifications

• Bachelor’s degree in IT/CS or related field, or 4 years of relevant experience.
• Minimum 3+ years of progressively responsible experience in large healthcare MIS environments.
• Strong analytical, problem-solving and communication skills.
• Experience with system analysis, design, testing, and implementation across complex apps.
• Proven ability to lead others and manage projects.

Responsibilities

• Technical Administration: support software applications and various system environments; analyze, design, build, test, and implement programs.
• Planning & Coordinating: develop and execute projects to established schedules; provide weekly activity reports.
• Systems Development: translate user needs into technical solutions and review processes.
• Technical Standards: advocate for development and information management standards.
• Application Support: assist analysts on development projects; participate in after-hours support.
• Training: prepare and conduct end-user training sessions for proficiency.
• Customer Service: deliver courteous, responsive support and resolve requests.
• Other: perform duties aligned with policies and ensure care quality.

Skills

Systems analysis

Leadership

Planning

Communication

Training

Education

Associate/Bachelor degree or 4 yrs exp

Job description

Job Summary

The Senior Application Analyst is responsible for the analysis, building, testing, and implementation of information systems and solutions. The analyst is accountable for providing expertise in assigned software applications and various system environments. The role includes developing and following project schedules, plans, reviews, and timelines; functioning as a technical resource; and providing knowledge in system installations, building, testing, customization and production support of complex information systems. The analyst participates in project teams, coordinates work assignments, resolves complex problems, designs training plans, conducts and evaluates training sessions for end‑users and information systems staff, and may lead or support project management activities. The analyst reports directly to the Manager and works under the guidance of the Lead Application Analyst.

The analyst applies technical skills in line with Memorial Hermann’s values and goals to ensure efficient, effective, and consistent delivery of high‑quality services and demonstrates a commitment to corporate values through participation in care and quality improvement programs.

Qualifications

• Education: Associate’s degree with 2 years experience or a bachelor’s degree, or 4 years experience in lieu of degree.
• Licenses/Certifications: None required.
• Experience: 3+ years of progressively responsible experience in large corporate systems development and implementation across diverse healthcare MIS environments.
• Technical skills: Strong experience with system analysis, design, building, testing, and implementation; ability to support complex problems; experience assisting other analysts.
• Leadership: Demonstrated pattern of growth in ability to lead others.
• Planning & organizational skills with excellent communication.
• Industry training and experience with large, complex corporate information systems, application support, development tools, and methodologies.

Responsibilities

• Technical Administration

  Provide technical knowledge in support of software applications and various system environments. Perform analysis, design, building, testing, and implementation of computer programs and systems. Apply information systems theory, processes, and methodologies.

• Planning & Coordinating

  Develop, prioritize, and execute projects according to established schedules and timeframes. Maintain effective coordination on assigned projects, document and report plans, priorities, and schedules, and provide weekly activity reports to the manager.

• Systems Development

  Translate user system needs into alternative technical solutions. Perform project reviews and process walkthroughs incorporating technical and business solutions to enhance user productivity and department service levels.

• Technical Standards

  Advocate for setting and enforcing technical development, application support, and information management standards within and outside the information systems department.

• Application Support

  Support Application Analysts and Senior Application Analysts in development projects and complex problem‑solving efforts. Participate in after‑hours technical support by rotating call schedule.

• Training

  Prepare and conduct training sessions for staff to ensure proficiency in the use of computer programs and systems.

• Customer Service

  Provide courteous, polite, and friendly customer service, acknowledge customers immediately, determine needs, and help resolve issues or requests.

• Other

  Perform other duties and special projects as assigned. Ensure safe care to patients, staff, and visitors; adhere to all Memorial Hermann policies, procedures, and standards within budgetary specifications. Promote professional growth, meet mandatory/continuing education requirements, serve as preceptor, mentor, and resource to less experienced staff, and demonstrate a commitment to caring for every community member.